Specialist, Customer Acquisition (English speaker)

Concentrix; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Specialist for Customer Acquisition. The role involves managing a portfolio of B2B clients, conducting proactive outreach, and delivering against sales targets. The ideal candidate must have a minimum diploma and experience in Inside Sales or Account Management, with strong English communication and organizational skills. This position offers an opportunity to build strong customer relationships and collaborate with internal teams.

Qualifications

• Minimum Diploma or above with 1-2 years of experience in relevant sales or customer roles.
• Strong English comprehension and confident communication skills.
• Detail-oriented with strong organizational skills for managing multiple accounts.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Conduct proactive outreach and needs analysis to uncover opportunities.
• Deliver against monthly and quarterly Order Book targets.

Skills

B2B Inside Sales

Account Management

Tele-Sales

Customer Success

English communication

Interpersonal skills

Presentation skills

Education

Minimum Diploma

Tools

CRM systems

Productivity tools

Job description

Job Title:

Specialist, Customer Acquisition (English speaker)

Job Description

• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).


• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.


• Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.


• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.


• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.


• Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.


• Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.


• Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.


• Support escalation handling, service reviews, and customer success engagements where required.

Requirements

• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.


• Strong English comprehension, business writing ability, and confident communication skills (verbal and written).


• Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.


• Strong presentation skills; able to articulate value propositions clearly and professionally.


• Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.


• Comfortable working with sales processes, CRM systems, and productivity tools.


• A self-starter with strong accountability, resilience, and results-driven mindset.

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

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