Specialist, Collections

S&P Global; George Town; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a Specialist in Collections to join their team in Penang. This role involves managing overdue accounts and providing exceptional customer service while following internal policies. Ideal candidates will have over 2 years of B2B collections experience and strong problem-solving skills. The position offers a hybrid work setup alongside competitive benefits.

Benefits

Health care coverage

Generous time off

Continuous learning resources

Retirement planning and competitive pay

Family-friendly benefits

Retail discounts and referral awards

Qualifications

• 2+ years of experience in B2B collections environment.
• Commitment to excellent customer service.
• Goal-oriented individual with strong attention to detail.

Responsibilities

• Follow up with clients for payments of overdue invoices.
• Accountable for all customer disputes and resolution process.
• Ensure activities are completed in line with internal controls.

Skills

B2B collections experience

Excellent verbal and written English communication

Excellent problem solving skill

Strong attention to detail

Ability to prioritize and manage multiple responsibilities

Basic knowledge of MS Office Suite

Knowledge of SAP, Salesforce or HighRadius

Job description

About the Role:

The Role: Specialist, Collections (EMEA)

The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
• Accountable for all customer disputes and owning these through to resolution
• To ensure that all activities undertaken are completed in line with our internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly and completely to both customer and internal enquiries
• Escalation of debt issues to account manager & line manager
• Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills

• 2+ years of experience in B2B collections environment
• Excellent verbal and written English communication
• Excellent problem solving skill
• Commitment to excellent customer service
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on

Work Requirements:

• Working Shift is strictly 3pm-12am PH Time
• Hybrid Setup with 2x a week onsite requirement (Thurs-Friday). Please note that this can change depending on business requirements.
• Office Site is in Ortigas East, Pasig (Tiendesitas)

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.