Specialist, Account Management (Talent Pool)

foodpanda; Ipoh; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading delivery service in Ipoh, Malaysia is looking for a Specialist, Account Management. This role involves managing relationships with restaurants, identifying business opportunities, and developing strategic marketing plans to ensure client growth. Candidates should have 2–3 years of client management experience, strong communication skills, and a background in B2B sales, preferably in F&B or e-commerce. The company offers a dynamic work environment, professional development, and benefits including free food and insurance.

Benefits

Free food

Health and dental insurance

Learning and development opportunities

Qualifications

• 2–3 years’ experience within a client management role.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Monitor accounts and identify upsell opportunities.
• Develop strategic marketing plans for client growth.

Skills

Client Relationship Building

Data Analytics

E-Commerce

Problem Solving

Communication Skills

Tools

MS Office

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide and are headquartered in Berlin, Germany.

Job Description

We are looking for a Specialist, Account Management position to be based in Ipoh, Perak. The department is responsible for identifying new business opportunities, promoting existing activities, and ensuring fast, sustainable growth.

Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify new business opportunities.
• Monitor accounts and identify upsell and cross‑sell opportunities.
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
• Have strong knowledge of all aspects of the foodpanda business model and the online food‑ordering market.

Collaboration

• Collaborate with other departments and stakeholders, and provide feedback and identify industry trends.
• Serve as the main point of contact for all matters relating to client concerns and needs.
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards.
• Collaborate with various stakeholders to ensure projects are delivered on time.
• Collaborate with internal departments to facilitate client need fulfillment.

Qualifications

• 2–3 years’ experience within a client management role.
• Proven B2B sales experience is an advantage, preferably within F&B, media, advertising, FMCG, and e‑commerce.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem‑solving skills.
• Outstanding knowledge of MS Office.
• Knowledge of Salesforce is a plus.
• Ability to speak other languages is an added advantage.

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross‑Selling
• E‑Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking / Problem Solving / Negotiation

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast‑growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities.