SPA Therapist

ONYX Hospitality Group; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hospitality group in Penang is looking for a Spa Manager to ensure excellent guest experiences at their spa. Responsibilities include answering calls, confirming reservations, and developing rapport with guests. Candidates must hold a valid Spa Manager License and possess excellent interpersonal skills. The role requires fluency in English and a strong organizational ability. Interested applicants should send their CV to the provided email. Only shortlisted candidates will be contacted.

Qualifications

• Experience in spas, hotels, administration or customer service preferred.
• Ability to perform mathematical calculations with speed and accuracy.
• Computer literate and capable of learning new software.

Responsibilities

• Answer incoming calls in a friendly manner.
• Confirm reservations for spa services.
• Assist with group scheduling.

Skills

Fluent communication in English

Excellent interpersonal skills

Highly organized

Education

Spa Manager License from Ministry of Public Health

Tools

Microsoft Office

Job description

All applicants must exhibit an approachable and enthusiastic demeanor through body language, eye contact, and verbal dialogue. This position requires professional telephone etiquette, compliance with hotel terminology and Breeze protocol, and the ability to provide phone sales and up‑selling.

Responsibilities

• Answer incoming calls in a friendly and effective manner.
• Confirm reservations for spa services.
• Assist with group scheduling.
• Ensure all treatment areas are professionally maintained in accordance with Breeze guidelines and standards.
• Stay current on all relevant certifications.
• Assist in upkeep of FIT Center and arrange for maintenance service as needed.
• Know all spa services and pricing, including retail items.
• Build initial client profiles and provide personal attention to guests.
• Escort guests to appropriate service areas (massage, nail stations, etc.) and address additional details.
• Develop a professional rapport with each guest to build trust and brand loyalty.
• Use suggestive selling techniques to provide guests with requested information.
• Resolve guest challenges with effective and imaginative problem solving.
• Ensure guests feel comfortable and upheld Breeze philosophy.
• Practice sanitation and safety guidelines provided by the Department of Health and the hotel.

Qualifications

• Hold Spa Manager License from Ministry of Public Health.
• Ability to obtain and/or maintain required local government licenses, certificates, or permits.
• Previous experience in spas, hotels, administration or customer service (preferred).
• Fluent communication in English and the primary workplace language, both verbally and non‑verbally.
• Ability to perform mathematical calculations with speed and accuracy.
• Independent work style with initiative and minimal supervision.
• Excellent interpersonal skills and professional presentation.
• Highly organized and able to multi‑task within a team.
• Computer literate (Microsoft Office) and competent in learning new software programs.
• Maintain working knowledge of spa reservations system, POS, PMS, and communication systems.
• Capable of transporting up to 10 kg as needed.

Contact

Send your CV to: **************@amari.com

Positions are opened to all local and permanent residents of Malaysia only.

Only shortlisted candidates will be contacted.