Spa General Manager

Billion Onsen Spa Sdn Bhd; Johor Bahru; On-site; MYR 300,000 - 400,000; Full time

Job summary

A luxury spa and wellness center in Johor Bahru is looking for a General Manager to lead overall performance. Responsibilities include driving revenue growth, ensuring compliance with safety standards, and enhancing guest experiences. The candidate should have a strong background in hospitality management, operational excellence, and financial oversight. Leadership skills to manage and develop the team are essential. This is a great opportunity for professionals passionate about spa operations.

Qualifications

• Experience in hospitality or spa management.
• Strong leadership skills to manage teams effectively.
• Proficiency in financial management to oversee P&L responsibilities.

Responsibilities

• Manage overall performance of the spa/onsen and aesthetics site.
• Drive revenue growth and manage cost controls.
• Ensure compliance with safety and hygiene standards.
• Lead and develop Spa Manager and teams.
• Oversee inventory and vendor management.

Job description

Overview

Lead the overall performance of the spa/onsen and aesthetics site, ensuring strong guest experience, operational excellence, compliance, people leadership, and financial performance (P&L responsibility) in line with Management targets and brand standards.

Key Responsibilities

• Site Performance & P&L: Drive revenue, manage cost controls, staffing efficiency, and KPI performance; prepare monthly reports and action plans for Management.
• Revenue Growth & Sales Execution: Improve bookings, consultation conversion, packages/memberships, and retail sales; implement approved promotions and partnerships with measurable results.
• Guest Experience: Own service standards and customer journey; manage escalations and service recovery; improve satisfaction, reviews, and repeat visits.
• Operations & Compliance: Ensure hygiene, safety, licensing, treatment protocols, documentation, and audit readiness; maintain facility and equipment standards.
• Leadership & Staffing: Lead Spa Manager and teams; recruit, coach, set targets, and manage performance to maintain high professionalism and service quality.
• Procurement & Inventory: Oversee vendors, inventory levels, stock governance, and cost-saving initiatives without compromising quality.
• Continuous Improvement: Strengthen SOPs, productivity, room utilisation, scheduling efficiency, and team capability.

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