Solutions Architect & Customer Success Leader

Keysight Technologies; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology leader is seeking a Services Solutions Architect & Customer Success Manager in Penang, Malaysia. This role involves customizing service solutions, managing proposals, and leading engagements with key customer accounts. Candidates should possess a Bachelor's degree in Electronics and Electrical Engineering, and experience in service support and delivery. Strong communication and analytical skills are a must for driving successful service delivery and project management.

Qualifications

• Bachelor's degree in Electronics and Electrical Engineering or equivalent.
• Experience in service support and delivery.
• Knowledge of calibration and repair process.

Responsibilities

• Customize service solutions and manage proposals.
• Edit and finalize proposals and statements of work.
• Lead key customer business review meetings.

Skills

Communication skills

Analytical thinking

Collaboration

Education

Bachelor of Engineering (Electronics and Electrical) or equivalent

Tools

ISO9001:2008 knowledge

ISO/IEC 17025:2005 knowledge

Job description

A global technology leader is seeking a Services Solutions Architect & Customer Success Manager in Penang, Malaysia. This role involves customizing service solutions, managing proposals, and leading engagements with key customer accounts. Candidates should possess a Bachelor's degree in Electronics and Electrical Engineering, and experience in service support and delivery. Strong communication and analytical skills are a must for driving successful service delivery and project management.