Solution Specialist (Pre-sales Technical Consultant)

NEC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions company is seeking a Solution Specialist in Kuala Lumpur to provide pre-sales technical consultancy for integrated omnichannel solutions in the retail industry. The successful candidate will engage with clients to determine requirements and create compelling solutions presentations. This role demands strong technical skills, problem-solving abilities, and a passion for technology. Join a friendly team and contribute to exciting retail innovations.

Qualifications

• In-depth working knowledge of software applications.
• Strong interest in solutions selling and latest technologies.
• Ability to develop effective working relationships internally at various levels.
• Organized and analytical, with the ability to cope under pressure.

Responsibilities

• Attend meetings to determine technical and business requirements.
• Provide solutions presentations and deliver training on solutions.
• Create internal design configuration documentation including network diagrams.
• Perform solutions demos and manage proposal activities.
• Ensure smooth transition from sale to delivery.

Skills

Software applications knowledge

Solutions selling

Requirements gathering

Relationship building

Organizational skills

Job description

Solution Specialist (Pre-sales Technical Consultant)

The Solution Specialist is responsible for providing technical solutions to new & existing key customers in Retail industry on Integrated Omnichannel Solution covering Retail POS System, Ecommerce, IOT, AI and backend enterprise solutions working closely with the Sales Team.

Responsible for actively driving and managing the pre sales process with direct and channel customers the Solution Specialist must be able to present and articulate the company’s technology and product portfolio with outcomes, positioning to both business and technical users.

Primarily engaged in a presales technical consultancy role, the consultant will provide technical assistance and guidance during the presales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

This is an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to a dedicated and friendly team.

Key Responsibilities

• To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Provide solutions in a professional manner and to agreed timeframes
• Create and confidently deliver solutions presentations internally and externally
• Deliver training on solutions and provide product support to channel partners and internal stakeholders
• Create internal design configuration documentation including network diagrams with solutions explanations
• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• Perform solutions demo, walk through, workshop and POC
• Able to understand business drivers and risks involved to the customer and to the company
• Sell total retail solutions to the customer with professionalism and enthusiasm
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
• Adhere to the Company’s Quality and Business Processes
• To structure and produce compelling solutions proposals/commercial outlining the cost savings and business benefits to clients
• To assume responsibility for any RFP and tender preparation and submission
• Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery
• Ability to demonstrate NEC retail products and technologies effectively to audiences of varied technical knowledge

Candidate Profile

• In depth working knowledge of software applications.
• Strong interest in solutions selling and latest technologies.
• Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting
• Able to show and discuss a range of previous customer solution designs
• Be able to demonstrate familiarity with hosting as well as network solution designs and show integration between the two
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Ability to cope under pressure and prioritize work accordingly
• Able to conduct solution presentation with values selling