Solution Architect (Water Utility Industry)

CREW by HRNET; Johor; On-site; MYR 180,000 - 220,000; Full time

Job summary

A leading consulting firm is seeking a highly experienced Solution Architect to lead the design of Microsoft Dynamics 365 solutions for a digital transformation program within the water utility sector. This critical role requires 10+ years of experience in enterprise architecture with strong expertise in D365 Finance & Operations. The ideal candidate will translate complex requirements into system designs and govern data models while also advising on Malaysian water regulations. Competitive salary and benefits offered.

Qualifications

• 10+ years’ experience in enterprise solution architecture, with 6+ years in Microsoft Dynamics 365.
• Strong, hands-on experience with D365 Finance & Operations (mandatory).
• Experience leading multi-vendor, large-scale transformation programmes.

Responsibilities

• Lead architecture design for D365 solutions covering Billing, CRM, Field Service.
• Translate complex business requirements into scalable system designs.
• Govern data models and configuration standards.

Skills

Enterprise solution architecture

Microsoft Dynamics 365

Stakeholder engagement

Education

Degree in Computer Science, Engineering, or related discipline

Tools

D365 Finance & Operations

Power Platform

Job description

Johor

📍 Johor
💼 10+ years’ experience | D365 Finance & Operations (Mandatory)

We are supporting a large-scale digital transformation programme within the water utility sector and are seeking a highly experienced Solution Architect to lead the design and governance of enterprise-grade Microsoft Dynamics 365 solutions.

This is a critical leadership role for a technically strong architect who can bridge business, technology, and regulatory requirements, and guide multi-vendor teams in delivering scalable, secure, and compliant platforms that support essential public services.

Your Impact

As Solution Architect, you will own the end-to-end solution architecture across Dynamics 365 CE, F&O, and Power Platform components—ensuring alignment with operational workflows, regulatory standards, and long-term enterprise strategy.

Key Responsibilities

• Lead architecture design for D365 solutions covering Billing, CRM, Field Service, Asset Management, Work Orders, and Customer Service
• Translate complex business requirements into scalable, secure, and compliant system designs
• Define integration patterns with GIS, payment gateways, billing systems, SCADA, IoT platforms, and legacy systems
• Govern data models, configuration standards, and custom development practices
• Ensure alignment with enterprise architecture, cybersecurity, and performance standards
• Implementation Governance
• Provide architectural leadership across the full delivery lifecycle—from blueprint to hypercare
• Oversee system integrators, vendors, and contractors to ensure architectural compliance
• Review design artefacts, solution builds, functional specs, and test scenarios
• Assess existing implementations and recommend optimisation or remediation strategies
• Water Utility Domain Leadership
• Apply domain expertise across meter-to-cash, NRW management, field operations, asset lifecycle, and customer service
• Align D365 capabilities to tariff structures, billing cycles, service requests, complaints, and workforce scheduling
• Advise on Malaysian regulatory requirements (e.g. SPAN, PAAB, MS ISO standards)
• Act as the architectural authority for senior stakeholders and delivery teams
• Lead design workshops, solution walkthroughs, and governance reviews
• Manage vendor performance, deliverables, and technical risk
• Identify architectural and integration risks with clear mitigation strategies
• Ensure quality gates, regulatory compliance, and operational readiness
• Guide performance tuning, load testing, and platform optimisation

What We’re Looking For

• Degree in Computer Science, Engineering, Information Systems, or related discipline
• 10+ years’ experience in enterprise solution architecture, with 6+ years in Microsoft Dynamics 365
• Strong, hands‑on experience with D365 Finance & Operations (mandatory)
• Deep experience across utilities‑relevant modules: Billing, Asset Management, Field Service, Customer Service, Workflow Automation
• Track record of leading multi‑vendor, large‑scale transformation programmes
• Strong communication and stakeholder engagement skills

Preferred

• Experience in water utility or regulated industry transformations
• Knowledge of Malaysian water‑sector operations and regulations
• Certifications such as:
• Microsoft Certified: Dynamics 365 Solutions Architect Expert
• Microsoft Certified: Power Platform Architect
• Azure Solutions Architect (advantage)
• Exposure to Agile / Hybrid delivery models

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a solutions architect?
• How many years' experience do you have as a Dynamics 365 Architect?