Solution Architect (Microsoft Dynamics D365 / F&O)

CREW by HRNET; Johor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Solution Architect to lead the design and governance of Microsoft Dynamics 365 solutions for a digital transformation program in Johor. The ideal candidate will have over 10 years of experience in enterprise solution architecture, particularly with D365 Finance & Operations, and will provide architectural leadership across the full delivery lifecycle. Strong communication and stakeholder engagement skills are essential to guide multi-vendor teams effectively.

Qualifications

• 10+ years’ experience in enterprise solution architecture.
• Strong hands-on experience with D365 Finance & Operations.
• Deep experience in Billing, Asset Management, Field Service, Customer Service.

Responsibilities

• Lead architecture design for D365 solutions.
• Translate complex business requirements into system designs.
• Govern data models and integration patterns.

Skills

Enterprise solution architecture

Microsoft Dynamics 365

Stakeholder engagement

Communication

Utility operations familiarity

Education

Degree in Computer Science, Engineering, Information Systems, or related discipline

Tools

D365 Finance & Operations

Power Platform

Azure

Job description

Solution Architect (Microsoft Dynamics D365 / F&O) | Johor | up RM 16K

📍 Johor
💼 10+ years’ experience | D365 Finance & Operations (Mandatory)

We are supporting a large-scale digital transformation programme within the water utility sector and are seeking a highly experienced Solution Architect to lead the design and governance of enterprise-grade Microsoft Dynamics 365 solutions.

This is a critical leadership role for a technically strong architect who can bridge business, technology, and regulatory requirements, and guide multi-vendor teams in delivering scalable, secure, and compliant platforms that support essential public services.

Your Impact

As Solution Architect, you will own the end-to-end solution architecture across Dynamics 365 CE, F&O, and Power Platform components—ensuring alignment with operational workflows, regulatory standards, and long-term enterprise strategy.

Key Responsibilities

• Lead architecture design for D365 solutions covering Billing, CRM, Field Service, Asset Management, Work Orders, and Customer Service
• Translate complex business requirements into scalable, secure, and compliant system designs
• Define integration patterns with GIS, payment gateways, billing systems, SCADA, IoT platforms, and legacy systems
• Govern data models, configuration standards, and custom development practices
• Ensure alignment with enterprise architecture, cybersecurity, and performance standards
• Implementation Governance
  • Provide architectural leadership across the full delivery lifecycle—from blueprint to hypercare
  • Oversee system integrators, vendors, and contractors to ensure architectural compliance
  • Review design artefacts, solution builds, functional specs, and test scenarios
  • Assess existing implementations and recommend optimisation or remediation strategies

Water Utility Domain Leadership

• Apply domain expertise across meter-to-cash, NRW management, field operations, asset lifecycle, and customer service
• Align D365 capabilities to tariff structures, billing cycles, service requests, complaints, and workforce scheduling
• Advise on Malaysian regulatory requirements (e.g. SPAN, PAAB, MS ISO standards)
• Act as the architectural authority for senior stakeholders and delivery teams
• Lead design workshops, solution walkthroughs, and governance reviews
• Manage vendor performance, deliverables, and technical risk
• Identify architectural and integration risks with clear mitigation strategies
• Ensure quality gates, regulatory compliance, and operational readiness
• Guide performance tuning, load testing, and platform optimisation

What We’re Looking For

• Degree in Computer Science, Engineering, Information Systems, or related discipline
• 10+ years’ experience in enterprise solution architecture, with 6+ years in Microsoft Dynamics 365
• Strong, hands-on experience with D365 Finance & Operations (mandatory)
• Deep experience across utilities-relevant modules: Billing, Asset Management, Field Service, Customer Service, Workflow Automation
• Track record of leading multi-vendor, large-scale transformation programmes
• Strong communication and stakeholder engagement skills

Preferred

• Experience in water utility or regulated industry transformations
• Knowledge of Malaysian water-sector operations and regulations
• Certifications such as:
  • Microsoft Certified: Dynamics 365 Solutions Architect Expert
  • Microsoft Certified: Power Platform Architect
  • Azure Solutions Architect (advantage)
• Exposure to Agile / Hybrid delivery models

Only shortlisted candidates will be contacted.

Ho Yu Qing Deborah (R1104551)
CREW by HRnet | HRnet Ventures Pte Ltd
EA Licence: 24C2435