Solution Architect, Microsoft Dynamics 365 CRM

Avanade Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech consulting firm in Kuala Lumpur is seeking an experienced CRM Solution Architect to lead the design and implementation of CRM solutions for clients. You will oversee project phases, ensuring team delivery aligns with client needs. The ideal candidate will possess strong CRM expertise and exceptional leadership abilities. This role emphasizes innovative solutions and client engagement, along with opportunities for personal and professional development.

Qualifications

• Experienced in designing and implementing CRM solutions.
• Excellent leadership and project management skills.
• Strong ability to connect with clients and understand their needs.

Responsibilities

• Lead planning and designing of CRM solutions for clients.
• Manage and review team’s work across project phases.
• Identify and support continuous improvement in clients’ CRM systems.
• Develop reusable solutions to enhance delivery speed.

Skills

CRM system expertise

Team leadership

Client interaction

Project management

Job description

SummaryAt Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. This role aims to the growth of Malaysia Hub, to support APAC. As a CRM Solution Architect, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Key Responsibilities

• Work with clients and lead Avanade Across Pillars in planning, designing, building, testing, and maintaining Customer Engagement (CE) / D365 CRM solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
• Contribute to presales activities, build on Proof of Concepts (POC), including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs
• Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand
• Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams
• Collaborate with cross-functional teams to drive innovation and bring best practices into solution design

Equal Employment Opportunity Statement

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