Software Support

TechDevs; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech company in Subang Jaya is looking for a Software Support professional to provide technical assistance for software customization and implementation. This role involves diagnosing issues, collaborating with teams, and ensuring user satisfaction. Ideal candidates should possess a diploma or degree in IT, diagnostic skills, and a strong service mindset. Fresh graduates are welcomed to apply. Competitive salary and various benefits are offered.

Benefits

Competitive Salary Package

Nearby Public Transportation

Statutory Contributions (EPF, SOCSO & EIS)

Annual Leave and Sick Leave

Team Building Allowance

Qualifications

• 1-2 years work experience in IT Support or related field.
• Fresh Graduates are encouraged to apply.
• Good knowledge in IT applications.

Responsibilities

• Provide technical support for Software Customization and Implementation.
• Monitor, diagnose, and troubleshoot server issues.
• Collaborate with teams to resolve critical issues.
• Prepare reports on task summaries.

Skills

Diagnostic and problem-solving skills

Strong interpersonal skills

Service awareness

Communication skills

Education

Diploma or Bachelor’s Degree in IT/Computer Science

Tools

AutoCount Software

SQL Query

Job description

As a Software Support, your main responsibility will be to provide technical support and assistance for Software Customization, Implementation, and Custom Module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction.

Key Responsibilities

• Monitor, diagnose, server troubleshooting, setup and installation.
• Identifying fixes for reported issues by business team/users in production.
• Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user.
• Collaborate with Project Manager, and developer team/cross-functional teamto upscale and resolve critical issues in a timely manner based on severities.
• Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security).
• Prepare report and provide following tasks summary upon request from superior.

Qualification and Requirements

• Possess of Diploma, Bachelor’s Degree in IT/Computer Science or equivalent.
• At least 1-2 years work experience in IT Support or related field.
• Fresh Graduate are encouraged to apply.
• Good diagnostic and problem-solving skills.
• Strong interpersonal skills with ability to communicate effectively.
• Strong service awareness and able to work independently with minimum supervision.
• Good knowledge in IT applications.
• Knowledge in Technical Account to diagnose and troubleshoot basic technical issues.
• Having knowledge and experience in AutoCount Software is an added advantage.
• Hands‑on experience on SQL Query will be an added advantage.

Salary Package

• Basic Salary
• Performance Based Incentive
• Annual Increment (Performance Review)
• Year End Bonus
• Final package based on interview performance, qualification & experience

Benefits and Perks

• Competitive Salary Package
• Nearby Public Transportation (Walking Distance)
• Statutory Contributions (EPF, SOCSO & EIS)
• Annual Leave and Sick Leave
• Team Building Allowance for Company Activities

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