Software QA Engineer

Respond.io; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading business messaging platform in Kuala Lumpur is seeking a detail-oriented Software QA Engineer to enhance product quality through rigorous testing. The successful candidate will independently design test cases, conduct API testing, and collaborate with cross-functional teams to ensure customer satisfaction. Candidates must have over 3 years of software QA experience, strong QA methodology knowledge, and effective communication skills in English. A competitive pay and flexible working environment are offered.

Benefits

Highly competitive compensation package

Medical allowance for health and wellness

Flexible working environment and hours

Virtual events and team bonding

Qualifications

• 3+ years of experience in software QA.
• Strong knowledge of QA methodologies and tools.
• Experience in handling customer tickets.

Responsibilities

• Design and implement test cases using QA methodologies.
• Conduct verification and validation tests to meet requirements.
• Test API endpoints for functional and performance requirements.

Skills

QA methodologies

Testing mobile applications

REST APIs

Analytical skills

Problem-solving

Communication in English

Cloud technologies

Tools

Selenium

Playwright

Appium

Job description

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Role Description

Respond.io is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a detail-oriented Software QA Engineer to ensure the effectiveness and efficiency of our platform. The ideal candidate will enhance product quality through rigorous testing, effective communication, and continuous process improvement.

Responsibilities

• Independently design and implement test cases using proficient knowledge of QA methodologies and tools.
• Execute complex verification and validation tests to ensure software meets specified requirements, and provide comprehensive test reports.
• Test and verify API endpoints on the platform, ensuring they meet functional, performance, and security requirements.
• Analyze problems critically and develop effective solutions, ensuring thorough evaluation and documentation of all options.
• Create and maintain detailed and concise documentation for test cases and bug reports.
• Collaborate closely with cross-functional teams to ensure all perspectives are considered in the testing process.
• Handle technical processing of customer tickets, troubleshooting, and closing issues to ensure customer satisfaction.
• Utilize cloud technologies (e.g., DynamoDB, Elastic Search, CloudWatch) and demonstrate a clear understanding of infrastructure, API endpoints, WebSockets, webhooks, services, and basic coding (OOP) in testing practices.
• Write and maintain automated test scripts, managing test automation frameworks to ensure consistent and repeatable testing processes.
• Develop and execute complex API tests, incorporating automation to improve efficiency.

Qualifications

• 3+ years of experience in software QA, with strong understanding and hands-on experience in testing mobile applications, web applications, WebSockets, Webhooks, and REST APIs.
• Strong knowledge of software QA methodologies, tools, and processes.
• Excellent attention to detail and commitment to maintaining high-quality products.
• Experience in handling the technical processing of customer tickets, ensuring timely and effective resolution of issues.
• A passion for learning and staying up-to-date with industry best practices and new technologies.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Experience in managing testing projects, coordinating with cross-functional teams, and ensuring timely delivery of quality products.
• Nimble and agile team player with the ability to thrive in a fast-paced startup environment.
• Good communication skills in English, with the ability to clearly explain complex ideas verbally and in writing.
• Hands-on experience in cloud technologies (e.g., AWS CloudWatch, DynamoDB, Elastic Search).
• Experience in writing and maintaining automated test scripts, using tools such as Selenium, Playwright, or Appium.

Here’s what’s in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You’ll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you’re based.