Software Engineer

Advantech; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading Industrial PC manufacturer in Penang is seeking a Technical Support Engineer to provide pre and post sales services. The ideal candidate will have a Bachelor's Degree in Computer Science or Engineering and at least one year of experience in technical support. Responsibilities include maintaining customer relationships, supporting software technical issues, and managing server and cloud infrastructure. Excellent communication skills and proficiency in English are required, while knowledge of SCADA systems is an advantage.

Qualifications

• Bachelor’s Degree or equivalent in Computer Science/IT/Engineering.
• 1-2 years of experience in technical support and after sales services.
• Proficient in database handling.
• Knowledge of SCADA systems is a plus.

Responsibilities

• Provide pre and post sales services for customer satisfaction.
• Maintain relationships and provide solutions based on client needs.
• Support software technical issues for IIOT, SIOT, and PaaS.
• Maintain server and cloud infrastructure.

Skills

Database handling

SCADA system knowledge

Analytical skills

Communication skills

Team player

Education

Bachelor’s Degree in Computer Science/IT/Engineering

Job description

Overview

Advantech is the World’s No.1 Industrial PC manufacturer. We have been an innovator in the development and manufacturing of high-quality, high-performance computing platforms since 1983.

Advantech's corporate vision is to enable an intelligent planet. We are a global leader in the fields of IoT intelligent systems and embedded platforms. To embrace the trends of IoT, big data, and artificial intelligence, Advantech promotes IoT hardware and software solutions with the Edge Intelligence WISE-PaaS core to assist business partners and clients in connecting their industrial chains. Advantech is also working with business partners to co-create business ecosystems that accelerate the goal of industrial intelligence.

Our Major Customers are those System Integrators who served in the specific industrial vertical market such as Building Automation, Intelligence Traffic System, Machine Automation, Factory Automation, Environmental Monitoring System, Facility Management System, Automated Testing Equipment industry, and also those System Integrators who involved aggressively in Public Services, Telecommunication, Smart Home, Logistic Management and even Medical Healthcare Industry.

What We Value:

Customer Partnership and Talent Invigoration

Integrity and Certitude

Focused Leadership

What We Believe:

Advantech believes in creating a conductive working environment that nurtures a culture that nourishes teamwork, cohesiveness and competitiveness amongst our employees. We aim to maintain a work environment that fosters personal and professional growth for all employees.

Responsibilities

• Provide pre and post sales services to ensure customer satisfactions.
• Maintain good working relationship with customers by providing solutions and advice based on clients’ needs and requirements.
• Developing new feature or model for industrial software.
• Maintain Server, Cloud Infra in Advantech ASEAN Service Center.
• Support software technical support for IIOT, SIOT, and PaaS Solution.
• Support technical issue for DFSI & customers based in northern region.
• Study & provide support on Advantech Software to relevant WISE-PaaS VIP customers.
• Provide software technical support including WISE-PaaS to ASEAN region.

Requirements

• Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Electrical/Electronic) or equivalent.
• Proficient in handling database (time series based and raw data).
• At least one or two years’ experience in technical support and after sales services.
• Knowledge in SCADA system and Industrial Protocol would be an added advantage.
• Passionate, meticulous and tech savvy.
• Enthusiastic in learning new technology and strong commitment to customer service.
• Strong creativity & clear understanding of the system’s architecture to generate solutions to cater to customer’s need.
• Analytical, self-motivated and a good team player.
• Good communication and interpersonal skills.
• Required language(s): English in both speaking and writing. Proficiency in Mandarin would be an added value.