Social Media Officer

IUX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global fintech powerhouse is seeking an ORM Executive in Kuala Lumpur to manage brand reputation across online platforms. You will handle harmful content, enhance customer confidence, and collaborate across teams for effective marketing strategies. Candidates should have a Bachelor’s degree in Marketing or a related field, alongside proven experience in social media roles. This permanent role offers flexible benefits and career advancement opportunities as part of a vibrant global team.

Benefits

Travel, medical checkups, dental care, and gadgets

Laptop provided with maintenance costs covered

Career growth opportunities

Qualifications

• Proven work or intern experience with social media, marketing, or communication related roles.
• Proficient in writing skills and content creation.
• Understanding of SEO and web traffic metrics.
• Proficient in communication and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Detail-oriented person.
• Good communication in English both written and spoken.

Responsibilities

• Maintain a clear escalation protocol for sensitive issues, ensuring compliance and timely follow-up.
• Spot trends in consumer feedback and flag opportunities or concerns.
• Track and analyze the performance of social media campaigns and content.
• Work closely with marketing, sales, and product development teams.
• Monitor online reviews and feedback, and respond to concerns.

Skills

Online Reputation Management

Crisis Management

Content Removal

Reputation Management

Negative Article Removal

Education

Bachelor’s degree in Marketing, Communications, or a related field

Tools

Social Media Analytics Tools

Job description

Role Overview:

As an ORM Executive in IUX, you will play a key role in managing and protecting our brand reputation across online platforms. You will be responsible for identifying, addressing, and removing harmful or misleading content to ensure a positive and trustworthy brand presence. Your contributions will directly influence customer confidence and overall business image, making you an integral part of our success.

🚀 What You’ll Be Doing

• Maintain a clear escalation protocol for sensitive issues, ensuring compliance and timely follow-up.
• Spot trends in consumer feedback and flag opportunities or concerns to operational and clinical leadership. Collaborate across departments to address concerns and close the feedback loop.
• Analytics and Reporting: Track and analyze the performance of social media campaigns and content. Use insights to refine strategies, improve engagement and increase effectiveness.
• Collaboration with Other Teams: Work closely with marketing, sales, and product development teams to ensure brand consistency and to develop social media campaigns that align with other promotional and advertising activities.
• Crisis Management: Monitor online reviews and feedback, and respond to concerns, inquiries, or criticism in a timely and diplomatic manner. - Removing negative news, videos, and reviews. A confident understanding of takedowns via DMCA and legal routes is required

Key Skills

• Online Reputation Management
• Crisis Management
• Content Removal
• Reputation Management
• Negative Article Removal

🎯 What We’re Looking For

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven work or intern experience with social media, marketing, or communication related roles.
• Proficient on writing skills and content creation.
• Understanding of SEO and web traffic metrics.
• Experience with social media analytics tools.
• Proficient in communication and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Detail oriented person
• Good communication in English both written and spoken

💡 Why Join IUX?

✅ Permanent Role & Career Growth: Join as an executive today, and you could be leading a department tomorrow! Many of our team members have grown from entry-level positions to management roles.

✅ Flexi Benefits: Travel, medical checkups, dental care (including braces & scaling), or even your favorite gadgets – we’ve got you covered.

✅ Laptop Provided: Plus, we cover maintenance costs – and if you’re lucky, you might get an upgrade!

✅ Global Team: Collaborate with colleagues from Asia, MENA, and Latin America, with Europe on the horizon.

Get to know us:

At IUX, we are more than just a brokerage firm – we are a global fintech powerhouse, with a presence spanning Asia, MENA, and Latin America. As we continue to expand into Europe and beyond, we are seeking top talent to join our dynamic team. Our mission? To revolutionize the trading experience through cutting-edge technology, seamless execution, and a client-centric approach. If you’re looking for a fast-paced environment where innovation meets opportunity, IUX is the place for you!

All applications will be treated in strict confidence. By submitting your application, you consent to our privacy policy regarding the collection and use of your personal data. Only shortlisted candidates will be notified.