Social Media Executive

PGMN Travel Production Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel production company in Kuala Lumpur is looking for a Junior to Mid-level Social Media Coordinator. The role involves managing daily content on social media platforms like Facebook and Instagram, with a focus on creative engagement in Mandarin and English. Ideal candidates will possess excellent communication skills, a passion for travel, and adaptability in a fast-paced environment. Benefits include EPF, SOCSO, and annual leave.

Benefits

EPF

SOCSO

EIS

Annual Leave

Qualifications

• Junior to Mid-level candidates (0–3 years experience).
• Fresh graduates are encouraged to apply.
• Able to communicate professionally with customers.

Responsibilities

• Manage daily content posting on social media platforms.
• Prepare and publish engaging social media content.
• Engage with followers through comments and messages.

Skills

Good command of Mandarin

Good command of English

Social media management

Content creation

Job description

Requirements

• Junior to Mid-level candidates (0–3 years experience)
• Fresh graduates are encouraged to apply
• Good command of Mandarin & English (spoken and written)
• Passion for social media, content creation and travel
• Familiar with social media platforms and basic content posting workflow
• Able to communicate professionally with customers and online communities
• Willing to learn and adapt in a fast-paced environment
• Responsible, detail-oriented and able to follow content guidelines

Responsibilities

• Manage daily content posting on company social media platforms (Facebook, Instagram, TikTok, XHS) with creative ideas and copywriting.
• Prepare and publish simple, engaging social media content in Mandarin and English
• Manage and moderate brand community chats to maintain a positive environment.
• Engage with followers through comments, messages and community chats in a timely and professional manner
• Support online campaigns, promotions and community engagement activities
• Assist in preparing basic social media and community performance reports
• Monitor feedback and suggest improvements to content and engagement strategy

Personality & Soft Skills (Key Focus)

• Outgoing and engaging personality – cheerful, approachable and enjoys interacting with people online; has a strong sense of online culture (“internet sense”) and a natural sense of humor to keep the community active and lively.
• Excellent communication skills – strong written communication and empathy, with the ability to adapt tone and style when interacting with different types of users.
• Strong community awareness – understands community culture and boundaries, able to manage conversations tactfully, handle potential conflicts calmly, and maintain a positive and respectful community environment.
• (Added Advantage) Prior community management experience in travel agencies, the tourism industry, fan communities, or entertainment-related industries is a plus.

Benefits

• EPF
• SOCSO
• EIS
• Annual Leave