Smart Farming Customer Success & Tech Support

BD Agriculture (Malaysia) Sdn Bhd; Klang City; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading agricultural technology company located in Klang City, Malaysia, is seeking a Customer Success Collaboration professional. The role involves driving customer usage of smart farming solutions, ensuring effective onboarding, and proactively identifying customer needs. Candidates should have strong communication and analytical skills to support farmers effectively. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in customer success or support roles.
• Strong communication skills to interact effectively with clients.
• Ability to analyze data to identify customer needs and improve adoption.

Responsibilities

• Drive successful customer usage and adoption of smart farming solutions.
• Ensure effective onboarding and proactive support for farmers.
• Monitor customer health and engage proactively with at-risk farmers.

Skills

Customer relationship management

Technical troubleshooting

Data analysis

Communication

Problem-solving

Job description

A leading agricultural technology company located in Klang City, Malaysia, is seeking a Customer Success Collaboration professional. The role involves driving customer usage of smart farming solutions, ensuring effective onboarding, and proactively identifying customer needs. Candidates should have strong communication and analytical skills to support farmers effectively. This position offers opportunities for professional growth in a dynamic environment.