Site & Operations Executive

Genting Malaysia; Genting Highlands; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading hospitality and leisure company in Genting Highlands is seeking an experienced Operations Executive. You will manage daily operations at our floral theme park, overseeing guest services, horticulture coordination, and vendor management. The ideal candidate has a degree in relevant fields and at least 2 years of experience in operations management. Join us to help enhance the guest experience in a beautiful and innovative setting.

Qualifications

• 2+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols, crowd management and guest experience strategies.
• Passion for nature and sustainability.

Responsibilities

• Manage daily park operations, including guest services, maintenance, and horticulture.
• Oversee staffing schedules, training, and performance.
• Ensure safety, cleanliness, and regulatory compliance.
• Coordinate with horticulture teams to maintain floral displays.
• Manage vendor relationships and third-party service providers.
• Monitor guest feedback and implement service improvements.
• Assist in preparing operational reports, budgets, and performance metrics.
• Support planning and execution of special events.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Guest engagement

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration

Job description

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Genting Malaysia is a leading multinational conglom erate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

Eufloria is Malaysia’s premier floral theme park, where nature meets imagination. With acres of blooming gardens, immersive floral exhibits, and seasonal festivals, we offer guests a sensory escape into a world of color and tranquility. We’re seeking a hands‑on, visionary leader to oversee daily operations and elevate the guest experience.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

As Operations Executive, you will be responsible for the seamless functioning of the park—from guest services and horticultural coordination to safety, staffing, and vendor management. You’ll be the heartbeat of the park, ensuring every petal and pathway reflects our commitment to excellence.

Job Description

• Assist in managing daily park operations, including guest services, maintenance, horticulture, and retail
• Oversee staffing schedules, training, and performance for operational teams
• Assist in ensuring safety, cleanliness, and regulatory compliance across all areas of the park
• Assist in coordinating with horticulture and landscaping teams to maintain floral displays and seasonal installations
• Asssit in managing vendor relationships and third‑party service providers (e.g., security, F&B, cleaning)
• Assist in monitoring guest feedback and implement service improvements

Assist in preparing operational reports, budgets, and performance metrics

Support planning and execution of special events, festivals, and VIP visits

Job specification

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field.

2+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.

Strong leadership and organisational skills.

• Familiarity with safety protocols, crowd management and guest experience strategies.

Excellent communication and problem‑solving abilities.

Passion for nature, sustainability and guest engagement

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

Job Segment

Facilities, Event Planning, Operations Manager, Operations, Hospitality