SIGN ON BONUS 3000MYR - Customer Support - Mandarin (Based in Penang)

Teleperformance; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support company is looking for fluent Mandarin speakers for a Customer Support position in Penang, Malaysia. This role requires proficiency in Mandarin and English to assist customers through various communication channels. Key responsibilities include guiding online orders, addressing customer issues, and achieving performance goals. Ideal candidates should have a degree, customer service experience is a plus, and offer a salary range of RM4500-RM6000. Newly graduated applicants are also welcome.

Benefits

Sign-on bonus of MYR 3000

Qualifications

• Fluent in Mandarin with clear pronunciation and expression.
• English B2 level, both oral and written.
• Customer service experience is a plus.

Responsibilities

• Provide professional support to customers via phone, email, and chat.
• Guide customers in completing the online order and payment process.
• Handle customer issues efficiently and elevate urgent matters.
• Accurately record customer information and adhere to security regulations.
• Work with the team to optimize service quality.
• Achieve performance goals (KPIs) set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Excellent problem-solving skills

Active listening skills

Typing speed of 40 words/minute

Proficient in Microsoft Office

Education

College or Bachelor's degree

Fresh graduates welcome

Job description

SIGN ON BONUS 3000MYR - Customer Support - Mandarin (Based in Penang)

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!

About the Company

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

Provide professional support to customers in Mandarin and English via phone, email and online chat.

Guide customers to complete the online order and payment process.

Handle customer issues efficiently and elevate urgent matters when necessary.

Accurately record customer information and strictly adhere to data security regulations.

Work with the team to continuously optimize service quality.

Achieve the performance goals (KPIs) set by the company.

Qualifications

College or Bachelor's degree (any major, communication, English or related fields are preferred).

Fresh graduates are welcome to apply.

More than 6 months of customer service experience (any industry) is a plus.

Required Skills

Fluent in Mandarin level (clear pronunciation and fluent expression).

English B2 level (fluent in oral and written).

Customer‑centric, patient and empathetic.

Excellent problem‑solving and active listening skills.

Able to adapt to a fast‑paced work environment.

Typing speed: 40 words/minute with over 90% accuracy.

Proficient in Microsoft Office.

Preferred Skills

More than 6 months of customer service experience (any industry) is a plus.

Pay range and compensation package

Salary Range: RM4500-RM6000

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!