Shift Supervisor - Gurney Plaza

Paris Baguette Malaysia; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular food service company in George Town, Malaysia, is seeking a Shift Supervisor to ensure quality customer service and manage staff effectively. The ideal candidate should have a minimum diploma in F&B management and at least 2 years of supervisory experience in food and service operations. Key responsibilities include serving customers, supervising staff, maintaining hygiene standards, and upselling menu items. This position offers various benefits including medical insurance and staff discounts.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Medical Insurance

Training Provided

Allowance Provided

Overtime Pay

5 Working Days

Staff Meal

Staff Discount

Qualifications

• At least 2 years of experience in Food and Service Operations management.
• Ability to work under pressure in a high-volume environment.
• Supervisory skills to manage staff effectively.

Responsibilities

• Provide excellent customer service to guests in a timely and friendly manner.
• Supervise staff and assign workstations.
• Ensure food hygiene and safety standards are maintained.
• Upsell promotional items and ensure smooth operations.

Skills

Pleasant, friendly, cheerful

Excellent Customer Service

Good command of spoken English

Education

Min. Diploma in F&B management or related fields

Job description

Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment

Min. Diploma in F&B management or any related fields

At least 2 years of experience management in Food and Service Operations

Requirements

• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment
• Min. Diploma in F&B management or any related fields
• At least 2 years of experience management in Food and Service Operations
• Excellent Customer Service
• Good command of spoken English

Job Summary

The Shift Supervisor is responsible for taking customers’ orders, answering questions, and making recommendations on menu items, serving food/beverages to customers, and performing cashiering duties. He/she is responsible for supervising staff working the floor, assigning their workstations, resolving work-related problems and ensuring the shift runs smoothly.

Roles & Responsibilities

• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience.
• All the service aspects with gradual introduction to management tasks and roles.
• Upsell promotional items.
• Ensure that food hygiene and safety standards are maintained and comply.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days
• Staff Meal
• Staff Discount