Shift Remote Hands Engineer (Data Centre)

JLL; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading facility management company in Malaysia is looking for a Remote Hands technician. Responsibilities include monitoring ticket processing, providing support to clients, performing power verification, and managing inventory in a fast-paced data center environment. Candidates should possess a Diploma or Degree in IT, 3 years of experience, and good communication skills. A positive attitude and physical fitness are essential, along with the ability to work rotating 12-hour shifts.

Qualifications

• Minimum 3 years of working experience in IT.
• Experience in Data Center operations preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor incoming tickets and respond based on SLA.
• Provide support to clients via phone or email.
• Perform power verification and break-fix.
• Install new racks and mount equipment.
• Manage inventory and update cross connect records.

Skills

Customer interaction

Analytical skills

Good communication in English

Physical fitness

Education

Diploma/Degree in IT field

Job description

Remote Hands

Responsibilities

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
• Provide support to clients / users over phone or via email
• Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform Security CCTV monitoring and tape change based on tape rotation schedule
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
• Work with vendor to resolve technical issues or supply and install of equipment or cabling
• Liaison with customers to provide them with activity updates
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties
• Perform basic network troubleshooting
• Receive / Send equipment or items on behalf of customers
• Prepare monthly reports to be sent to customers and for internal use
• From time to time, you may be required to assist the project team on projects

Qualifications and Ideal Experiences

• Minimum Diploma/Degree in IT related field and with 3 years working experience
• At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations
• Must have experience in interacting with customers verbally and via written communication
• Must be analytical
• Good communication (both verbal and written English) skills are a must
• Must have positive attitude and willing to learn.
• This is a fast-paced environment and candidates need to have the passion for the work
• Candidates with working experience in a Data Centre environment will be an advantage
• Must be physically fit.
• Candidate must be willing to work on 12-hrs rotating shift