Shift Manager ( Mid Valley )

Berjaya Starbucks Coffee Company Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food service provider in Johor Bahru is hiring for an operational role. Candidates should have at least 1 year of experience, must be Malaysian citizens or hold relevant residency, and possess their own transport. Responsibilities include managing daily operations, ensuring high customer service levels, training staff, and adhering to company procedures. Benefits include meal allowances, performance incentives, and training programs.

Benefits

Meal Allowance - RM 5.00 per day

Sales performance Incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily Meal Provided

EPF, Socso

Qualifications

• Minimum 1 year of experience in a similar position.
• Malaysian citizenship or relevant residence status required.
• Must possess own transport.

Responsibilities

• Handle day-to-day operations of the store.
• Deliver high-quality customer service.
• Ensure appropriate staffing and inventory levels.
• Supervise and train service staff.
• Perform opening and closing duties.

Skills

Sales driven

Communication in English

Communication in Bahasa

Engaging personality

Team motivation

Job description

Requirement

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status
• Able to communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport

Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Constantly motivate & cultivate a team spirit in the outlets.
• Maintain utmost service standards and discipline/grooming among the service staff.
• Supervise and train service staff to standards of excellence.
• Adhere to company’s standard operating procedures.
• Daily bank-in of the sales money and ensure float is sufficient.
• Any other ad-hoc duties.

Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso