Shift Manager

Berjaya Starbucks Coffee Company Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee chain in Malaysia is seeking a dedicated individual to manage day-to-day store operations. The role requires a minimum of one year of experience and a friendly, engaging personality. Responsibilities include delivering high-quality service, managing staff, and ensuring smooth operations. The ideal candidate should be Malaysian or hold relevant residency status and possess their own transport. This position offers benefits such as meal allowances, performance incentives, and opportunities for career advancement.

Benefits

Meal Allowance - RM 5.00 per day

Sale performance Incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily Meal Provided

EPF, Socso

Qualifications

• Minimum 1 year of experience in a similar position.
• Open to Malaysian citizens or those with relevant residency status.
• Possess own transport.

Responsibilities

• Manage day-to-day operations of the Krispy Kreme Doughnut shop.
• Deliver high standard quality of service and handle customer complaints.
• Ensure appropriate staffing and inventory levels for smooth operations.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Motivate team and maintain service standards.
• Supervise and train service staff.
• Adhere to the company’s standard operating procedures.
• Handle daily bank-in of sales money.
• Perform any other ad-hoc duties.

Skills

Sales driven

Engaging personality

Communication in English

Communication in Bahasa

Job description

Requirement

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status
• Able to communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport

Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Constantly motivate & cultivate a team spirit in the outlets.
• Maintain utmost service standards and discipline/grooming among the service staff.
• Supervise and train service staff to standards of excellence.
• Adhere to company’s standard operating procedures.
• Daily bank-in of the sales money and ensure float is sufficient.
• Any other ad-hoc duties.

Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso