Shift IT Analyst (Prai)

Coherent; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia is looking for an individual responsible for providing software and hardware support in the plant. The successful candidate will assist engineers in maintaining system uptime while also providing end-user support for IT-developed and corporate systems. An educational background in Computer Studies and at least 2 years of relevant experience is required. The role involves working 100% onsite under rotating 12-hour shifts. Strong interpersonal skills are essential.

Qualifications

• At least 2 years of relevant work experience for computer hardware and software support.
• Experience in telecommunication and email support.

Responsibilities

• Provide Software and Hardware support in the plant.
• Assist engineers in maintaining system uptime and resolution of issues.
• Support end users with IT developed and corporate systems.

Skills

Familiar with Microsoft MS Office and OS cloning / SCCM deployment

Familiar with Dell/Lenovo computers and laptop troubleshooting

Zebra/Intermec Barcode printer and HP LaserJet printer maintenance

Strong interpersonal skills and problem-solving

Education

Diploma in Computer Studies or related field

Job description

Responsible for Software and Hardware support in the plant

Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues

Provide support to end users in maintaining IT developed system and corporate system (Oracle, Okta, Email, CrowdStrike, etc)

Education & Experience

A Diploma in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience for computer hardware and software support, telecommunication, email etc.

Working in electronic manufacturing factor

Skills

• Familiar with Microsoft MS Office and OS cloning / SCCM deployment
• Familiar with Dell/Lenovo computers and laptop troubleshooting
• Zebra/Intermec Barcode printer and HP LaserJet printer maintenance
• Possess strong interpersonal skills and enjoy the process of problem-solving

Working Conditions

This role is 100% onsite

Rotating shift support (12-hours)

CultureCommitment

• Integrity – Create an Environment of Trust
• Collaboration – Innovate Through the Sharing of Ideas
• Accountability – Own the Process and the Outcome
• Respect – Recognize the Value in Everyone
• Enthusiasm – Find a Sense of Purpose in Work

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