Settlement Officer

BID Operations Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading operations firm in Kuala Lumpur is seeking a proactive Settlement Officer. This role is vital for executing daily settlement activities, reconciling accounts, and maintaining financial records using Xero. The ideal candidate should excel in attention to detail, communication, and teamwork, with proficiency in English and Mandarin. Responsibilities include processing payments, responding to customers, and engaging with third-party providers. This is a great opportunity for career growth within the firm.

Benefits

Opportunities for career growth

Qualifications

• Well organized with high accuracy levels and attention to detail.
• Skilled with MS Office, particularly Excel.
• High proficiency in both English and Mandarin.

Responsibilities

• Support processing of withdrawal payments with third-party providers.
• Respond to customer cases promptly and professionally.
• Foster positive relationships with external service providers.

Skills

Attention to detail

MS Office (especially Excel)

Proficiency in English

Proficiency in Mandarin

Excellent communication skills

Organizational skills

Tools

Xero

MT4/MT5 Trading system

Job description

BID Operations Sdn. Bhd. – Kuala Lumpur, Kuala Lumpur

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role

We are seeking a proactive and detail-oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third-party providers, responding to customer cases, and preparing transaction remittances.

Key Responsibilities

• Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
• Contribute to daily settlement procedures and data entry into the ledger system.
• Perform daily settlement tasks under the supervision of senior staff members.
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

Requirements

• Well organised with high accuracy levels, attention to detail
• Skilful with MS Office (especially Excel)
• High proficiency in both English and Mandarin
• Work well in a team and be able to work autonomously and take ownership of tasks
• Excellent communication skills and strong organizational and time management skills
• Familiar with MT4/MT5 Trading system is a plus
• Opportunities for career growth, including exposure to regional contexts.