Service Support Coordinator (Bintulu office)

GEA Group; Bintulu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading engineering services company in Bintulu seeks a professional to prepare quotations, monitor service agreements, and manage inventory. The ideal candidate has experience in the engineering service industry and strong computer skills. Responsibilities include supporting sales and maintaining client relationships in a dynamic technical environment.

Qualifications

• Experience in spare parts sales and order processing is a plus.
• Well-organized and responsible with problem-solving skills.
• Able to communicate professionally with clients.

Responsibilities

• Prepare quotation and costing for East Malaysia customer.
• Monitor SLA program & service planning with Team Leader.
• Support indoor sales and follow up with customers.

Skills

Experience in engineering service industry

Good computer skills

Strong interpersonal skills

Problem-solving aptitude

Good oral and written English skills

Team player

Education

Degree/Diploma in engineering

Tools

Microsoft Office Products (Excel, Access, Word, PowerPoint)

Job description

Responsibilities

• Prepare quotation and costing for East Malaysia customer
• Monitor SLA program & service planning with assist of Team Leader
• Support indoor sales and follow up with customer via email/phone call
• Execution spare part and field service order and on-time delivery to customers, according to relevant after sales orders (incl. stock picking)
• Manage client information via client relationship management (CRM) software
• Maintain installed base database
• Liaise with other members of the team and support workshop admin task
• Provide invoicing and monitor account receivable
• Manage and maintain office facilities, replenish stationary and workshop tools
• Maintain housekeeping for office, workshop/warehouse
• Monitor stock level, manage inventory and lead stock take activities
• Prepare/support on service documentations such as reports, manual etc

Your Profile / Qualifications

• Candidate with experience in the engineering service industry
• Proven experience in spare parts sales and order processing or other similar previous responsibilities will be considered a plus.
• Candidate with degree / diploma in engineering is preferred.
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Well-organized and responsible with an aptitude in problem-solving
• Good oral, written and presentation skills in the English language are essential.
• Independent, highly motivated, service driven and open-minded.
• A team player with strong interpersonal skills.
• Able to communicate/deal professionally with both internal and external clients.
• Strong sense of ownership
• Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly moving daily routine.
• Drive for self-improvement and learning

Did we spark your interest?

Then please click apply above to access our guided application process.