Service Sales Specialist

ABB; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading automation company in Malaysia is seeking a professional to manage service sales processes and generate profitable sales opportunities in robotics automation. The ideal candidate will have 3 to 5 years of customer-facing experience, a degree in Engineering or MBA, and effective communication skills. You'll be responsible for building customer relationships and promoting service products while traveling up to 60% domestically. The position offers competitive benefits, including life and medical insurance, with hybrid work options.

Benefits

Life Insurance

Medical Insurance

Hybrid/Flexible Work Practices

Qualifications

• 3 to 5 years of experience in customer-facing roles, service sales in robotics automation.
• Degree in Engineering, MBA, or other relevant fields.
• Skilled in-service sales processes and customer relationship management.

Responsibilities

• Manage service sales processes and generate service sales opportunities.
• Secure profitable sales and focus on Installed Base (IB) expansion.
• Act as a marketer/salesperson of ABB’s service products.

Skills

Service sales in robotics automation

Customer relationship management

Effective communication

MS Office Suite

Problem-solving

Education

Degree in Engineering or MBA

Tools

Specialized software/platforms

Job description

In this role, you will have the opportunity to manage service sales processes, generate service sales opportunities, and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) expansion and selling the entire Service product portfolio. You will also showcase your skill in building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

This role is contributing to the Robotics and Discrete Automation Business based at Petaling Jaya, Malaysia.

Main Accountabilities

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and establishing related prices, preparing sales plans, reviewing them, and proposing recovery plans when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and identifying potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications for the Role

• 3 to 5 years of experience in customer-facing roles, service sales in robotics automation.
• Degree in Engineering, MBA, or other relevant fields.
• Effective communication skills and proficiency in MS Office Suite.
• Ability to travel up to 60% domestically.
• Skilled in-service sales processes, customer relationship management, and understanding the robotics automation market.
• Adept at using relevant tools, methodologies, and specialized software/platforms.
• Dedicated to innovation, problem-solving, and delivering value-added solutions to customers.

Benefits

• Life Insurance
• Medical Insurance
• Hybrid/Flexible Work Practices

More About Us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions, and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.