Service & Operations Executive - Desa Parkcity

gradmalaysia.com; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is looking for a dedicated Cashier to manage day-to-day transactions and ensure service quality. The ideal candidate will be customer service-oriented with a minimum Diploma in banking or finance, and have strong communication skills. Responsibilities include managing cash holdings and supporting complaint resolutions. This role offers growth within the banking sector.

Qualifications

• Customer service oriented with relevant experience in sales or service roles.
• Good communication skills in handling enquiries and complaints.
• Minimum Diploma qualification from a relevant field of study.

Responsibilities

• Process and handle day-to-day transactions at the branch.
• Manage daily cash holdings and transactions as Chief Cashier.
• Support first line resolution of enquiries and complaints.

Skills

Customer Service Oriented

Good Communication

Interpersonal Skills

Education

Minimum Diploma qualification in banking/finance

Job description

Job Responsibilities

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Responsible for handling and supporting first line resolution of enquiries and complaints.
• Responsible as relief in absent of Service & Operations Manager (SOM)

Job Requirements

• Customer Service Oriented
• Good Communication and interpersonal skills
• Minimum Diploma qualification from relevant field of study (banking, finance, etc)
• Relevant experience in clerical, office administrative, cash handling function, sales or customer service