Service Manager - Security

Shangri-La Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur is looking for a Security Supervisor to support daily operations and ensure the safety of guests and assets. The ideal candidate will have a diploma in Security Management or a related field, with at least 5 years of experience in security, preferably in luxury hospitality. Responsibilities include supervising security staff, managing incident responses, and training team members. This role requires excellent communication and leadership skills, and the ability to work shifts and holidays.

Qualifications

• Minimum 5–8 years of security experience, preferably in luxury hotels.
• Prior supervisory or assistant managerial experience is essential.
• High level of integrity, professionalism, and discretion.

Responsibilities

• Support the Director of Security in managing daily operations.
• Supervise Security Officers during assigned shifts.
• Ensure guest and asset safety at all times.

Skills

Strong knowledge of emergency response procedures

Excellent communication skills

Leadership skills

Report-writing skills

Education

Diploma or Degree in Security Management

Diploma or Degree in Criminal Justice

Diploma or Degree in Hospitality Management

Tools

Microsoft Office

Security reporting systems

CCTV systems

Job description

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Support the Director of Security in managing daily security operations, including patrols, access control, CCTV monitoring, and incident response.
• Supervise Security Officers and Control Room operations during assigned shifts.
• Ensure guest, colleague, and asset safety at all times while maintaining a service-oriented security presence.
• Assist in emergency preparedness, including fire response, medical emergencies, bomb threats, evacuations, and crisis situations.
• Participate in emergency drills, tabletop exercises, and safety training programmes.
• Oversee incident reporting, investigations, and preparation of clear and accurate reports.
• Ensure compliance with hotel policies, SOPs, brand standards, and statutory requirements.
• Support loss prevention initiatives and conduct basic risk assessments.
• Coordinate closely with other departments and liaise with external authorities when required.
• Assist in training, coaching, and mentoring Security team members.

Requirements

• Diploma or Degree in Security Management, Criminal Justice, Hospitality Management, or a related field.
• Minimum 5–8 yearsof security experience, preferably in luxury hotels, hospitality, or large commercial properties.
• Prior supervisory or assistant managerial experience is essential.
• Strong knowledge of emergency response procedures, investigations, and CCTV systems.
• Excellent communication, leadership, and report-writing skills.
• High level of integrity, professionalism, and discretion.
• Able to work shifts, weekends, and public holidays.
• Proficient in Microsoft Office and security reporting systems.

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