Service Management Lead

eTeam; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A reputable tech company located in Kuala Lumpur is seeking a seasoned professional with over 10 years of experience in IT Service Management. The ideal candidate will have strong leadership skills, expert knowledge of the ITIL framework, and proven experience managing an IT Service Management Program. This role requires excellent interpersonal and communication skills, with the ability to manage projects efficiently and work closely with global teams.

Qualifications

• Minimum 10 - 15 years of relevant experience in IT Service Management.
• Proven experience in managing and implementing an IT Service Management Program.
• Expert knowledge of ITIL framework and certifications like ITIL v3 or ITIL 4.

Responsibilities

• Manage transformation and ongoing operations of Service Management processes.
• Lead and organize projects within tight deadlines.
• Communicate effectively with all levels of staff globally.

Job description

• Minimum 10 - 15 years of relevant experience in IT Service Management
• Minimum 3 - 5 years of people management experience
• Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes. ITIL v3 or ITIL 4 certified and preferably in 1 or more of the following areas below
• COBIT 5
• ISO/IEC 20000-1:2018
• Lean Six Sigma
• Experienced leader and team player with the ability to work independently to organise, manage and complete projects within tight deadline.
• Good working knowledge of relevant IT-related regulations of APAC Region is preferable.
• Proven experience in managing and implementing an IT Service Management Program.
• Must be a motivated, independent self-starter. Must be able to take the lead (when required) and yet be part of a working team. Possess good time management skills, able to prioritize and multi-task.
• Must have effective communication and presentation skills, both written and verbal. Must be able to convey ideas, thoughts and actions to all levels of staff.
• Good interpersonal skills to effectively work in partnership with colleagues globally.
• Excellent written and verbal communication skills, strong attention to detail.
• Analytical skills with the ability to provide practical solutions for effective risk management.
• Self-driven and independent, able to work well cross-functionally, to think rigorously and make hard decisions and trade-offs when required.

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