Service Leader - Food & Beverage (173032)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Kuala Lumpur is seeking a dynamic Restaurant Captain/Bar Captain to supervise service staff and ensure guest satisfaction. Candidates should have a diploma in hospitality, a minimum of 2 years' experience in a similar position, and excellent command of English. This role includes overseeing restaurant operations and maintaining service standards.

Qualifications

• Minimum 2 years experience in a similar position.
• Full and comprehensive working knowledge of all areas within the Food and Beverage Division.
• Cooperative and adaptable with good interpersonal skills.

Responsibilities

• Support daily restaurant operations by supervising service staff.
• Ensure guest satisfaction and maintain service standards.
• Oversee activity of Waiters/Waitresses and ensure maximum service.

Skills

Good command in writing & speaking English

Outgoing and people oriented

Effective human relations skills

Team builder

Flexibility in working hours

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To : Outlet Manager

Job Summary: The Restaurant Captain/Bar Captain is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.

Key Responsibilities:

• Make sure that the guest is greeted and served promptly and to the required standard.

• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.

• Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.

• Handles minor complaints and report them to the Assistant Manager or Manager for proper action.

• Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.

• Checks maintenance schedule and follows-up on job orders to be completed.

Skills and Qualification :

• Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.

• Good command in writing & speaking English. Able to speak other languages will be an added advantage.

• Minimum 2 years experiences in similar position.

• Full and comprehensive working knowledge of all areas within the Food and Beverage Division

• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.

• Cooperative, adaptable, flexibility in working hours, good interpersonal skills.

• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.