Service lead

Standard Chartered; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A multinational bank in Kuala Lumpur is seeking a candidate for a role in Cash Management Operations, focusing on processing transactions and ensuring compliance with service standards and regulations. The ideal candidate will be university educated and fluent in both English and Chinese. This position offers competitive salary, benefits, and opportunities for professional growth within an inclusive work environment.

Benefits

Competitive salary

Flexible working options

Annual and parental leave

Proactive wellbeing support

Qualifications

• University education is required for this role.
• Proficiency in English and Chinese is necessary for communication.

Responsibilities

• Assist in daily operations to meet cash management service standards.
• Ensure compliance with anti-money laundering regulations.
• Support the development of processing systems for cash management.

Skills

Fluent in English

Fluent in Chinese (ability to support Mandarin characters)

Education

University educated

Job description

Overview

To assist the Manager in the daily operations to achieve service quality by meeting/exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).

To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met.

To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.

To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.

Key Responsibilities

• To perform as checker where incumbent need to process the transactions for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) and relevant transactions guided by the operating procedures, guidelines, policies and standards set.
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, pro-actively guided regarding anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure).
• Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group.
• Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure).
• Ensure due care and diligence is exercised on day-to-day operational matters relating to anti-money laundering and sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines/policies/procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
• Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
• Any ad-hoc role changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties.

Qualifications / Skills

• Academic or Professional Education/Qualifications; University educated
• Languages; English and Chinese, with ability to support Mandarin characters
• Licenses and Certifications; none additional
• Professional Memberships; relevant memberships to be agreed
• Bank training; none additional

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.