Service Crew

WESTREET RESOURCES Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local restaurant in Selangor seeks entry-level staff to provide excellent customer service. Candidates should possess strong communication skills in English and Bahasa Malaysia and demonstrate a passion for dining experiences. Responsibilities include greeting customers, taking orders accurately, serving food, and maintaining hygiene standards. The role requires a secondary education certificate. Benefits include annual leave, health insurance, and EPF contributions, making it an excellent opportunity for fresh graduates.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Entry-level position, suitable for fresh graduates.
• Knowledge of food safety practices and hygiene standards is essential.
• Ability to assist in inventory management, including stocktaking.

Responsibilities

• Greet and welcome customers positively and provide excellent service.
• Take customer orders accurately using the point-of-sale (POS) system.
• Serve food and beverages promptly while adhering to safety standards.
• Maintain cleanliness and hygiene in the dining area.
• Address customer inquiries and complaints professionally.
• Assist in inventory management and monitor stock levels.

Skills

Customer service skills

Communication skills in English

Communication skills in Bahasa Malaysia

Problem-solving skills

Education

Secondary/SPM/'O' Level certificate

Job description

WESTREET RESOURCES Sdn Bhd – KLIA, Selangor

Requirement

• Possess a Secondary/SPM/'O' Level certificate.
• Entry-level position; fresh graduates are encouraged to apply.
• Demonstrate excellent customer service skills and a passion for providing exceptional dining experiences.
• Exhibit strong communication skills in both English and Bahasa Malaysia to effectively interact with customers and team members.
• Ability to handle customer inquiries, resolve complaints, and ensure customer satisfaction.
• Knowledge of food safety practices and hygiene standards to maintain a safe and clean environment.
• Willingness to work in a team and collaborate effectively with colleagues to achieve common goals.
• Ability to assist in inventory management, including stocktaking and ordering supplies.
• Demonstrate problem-solving skills to address issues that may arise during service.
• Commitment to maintaining quality control standards to ensure consistent food and beverage presentation.

Responsibility

• Greet and welcome customers with a positive attitude, providing excellent customer service throughout their dining experience.
• Take customer orders accurately, using point-of-sale (POS) systems, and ensure special requests or dietary restrictions are communicated effectively to the kitchen staff.
• Serve food and beverages promptly and efficiently, adhering to food safety standards and presentation guidelines.
• Maintain cleanliness and hygiene standards in the dining area, including clearing tables, sanitizing surfaces, and ensuring proper table settings.
• Address customer inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly or escalating them to the supervisor when necessary.
• Assist in inventory management by monitoring stock levels of supplies, condiments, and beverages, and replenishing them as needed.
• Collaborate with kitchen staff and other team members to ensure smooth and efficient service operations, contributing to a positive and supportive work environment.
• Adhere to company policies and procedures regarding cash handling, payment processing, and security protocols.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.