Service Centre Lead: Customer & Agent Experience

Great Eastern; Klang City; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading insurance company in Klang City is seeking an experienced Assistant Manager for the Customer & Agent Service Centre. The role is essential for delivering exceptional customer service and includes responsibilities like managing enquiries, ensuring compliance, and processing claims. Candidates should have a relevant degree and 1-2 years of experience in customer service or life underwriting. Good communication skills are essential, along with the ability to handle multiple tasks effectively.

Qualifications

• Minimum 1-2 years working experience in Customer Service or Life Underwriting.
• Good interpersonal and leadership skills.
• Ability to converse in other languages is an added advantage.

Responsibilities

• Provide one stop referral point for New Business Underwriting and Customer Service.
• Attend to enquiries of customers and agents.
• Ensure compliance with Branch Operational Guide.
• Monitor claims approved by Head Office.

Skills

Customer Service

Leadership

Interpersonal skills

Written and verbal communication

Education

Recognised degree in Management, Insurance, Business Studies, Administration or equivalent

Job description

A leading insurance company in Klang City is seeking an experienced Assistant Manager for the Customer & Agent Service Centre. The role is essential for delivering exceptional customer service and includes responsibilities like managing enquiries, ensuring compliance, and processing claims. Candidates should have a relevant degree and 1-2 years of experience in customer service or life underwriting. Good communication skills are essential, along with the ability to handle multiple tasks effectively.