Service Advisor: Customer Care & Aftersales (Fixed Hours)

Jobstreet Malaysia; Kulai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kulai, Johor seeks a Service Advisor to enhance their front-line service team. The role focuses on welcoming customers, managing enquiries, and ensuring satisfaction without the need for technical expertise. Candidates should have good communication skills and a pleasant demeanor, with experience in admin, retail, or customer service viewed favorably. This position offers a basic salary of RM1,800 to RM2,100, with incentives post-probation and stable working hours from Monday to Saturday.

Benefits

Statutory benefits: EPF, SOCSO, EIS

Annual Leave & Medical Leave

Career progression opportunities

Qualifications

• Pleasant personality with good communication skills.
• Experience in receptionist, admin, retail, or call centre is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Welcome customers at the service reception counter.
• Manage appointments, walk-ins, and customer enquiries.
• Assist with vehicle check-in and prepare job sheets.
• Update customers on vehicle status via phone/WhatsApp.
• Coordinate with the service team on job progress.

Skills

Good communication skills

Customer service focus

Pleasant personality

Education

SPM/Diploma/Degree in any field

Job description

A customer service company in Kulai, Johor seeks a Service Advisor to enhance their front-line service team. The role focuses on welcoming customers, managing enquiries, and ensuring satisfaction without the need for technical expertise. Candidates should have good communication skills and a pleasant demeanor, with experience in admin, retail, or customer service viewed favorably. This position offers a basic salary of RM1,800 to RM2,100, with incentives post-probation and stable working hours from Monday to Saturday.