Service Advisor - Chery

Leading Fame Auto Sdn. Bhd.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing automotive dealership in Ipoh is seeking a passionate Service Advisor. The ideal candidate will act as the main point of contact for customers, explain service recommendations, and coordinate with the service team to ensure satisfaction. With opportunities for career growth and a supportive work environment, this position is perfect for those looking to advance in the automotive industry. Strong communication skills in English and Bahasa Malaysia are required, and fresh graduates are encouraged to apply.

Benefits

Opportunities for career growth

Supportive team environment

Exposure to modern automotive technology

Qualifications

• 1–2 years of experience in a customer-facing automotive role preferred.
• Computer literate; service system experience is an advantage.
• Fresh graduates with interest in automotive aftersales encouraged to apply.

Responsibilities

• Act as the main point of contact for customers regarding vehicle servicing.
• Prepare job orders and explain service recommendations.
• Coordinate with technicians to ensure timely completion of service.

Skills

Good communication skills in English

Customer-oriented attitude

Basic automotive knowledge

Ability to manage multiple customers

Education

Experience as a Service Advisor or similar role

Computer literacy

Job description

We are an authorized Chery dealership in Ipoh, committed to delivering exceptional customer experience through quality vehicles and reliable aftersales service. As part of our growing team, we are looking for a Service Advisor who is passionate about customer care, communication, and the automotive industry. If you enjoy interacting with customers, solving problems, and being the bridge between customers and the service team — we’d love to meet you.

About Us

We are an authorized Chery dealership in Ipoh, committed to delivering exceptional customer experience through quality vehicles and reliable aftersales service. As part of our growing team, we are looking for a Service Advisor who is passionate about customer care, communication, and the automotive industry.

Key Responsibilities

• Act as the main point of contact for customers regarding vehicle servicing and repairs
• Prepare job orders and clearly explain service recommendations, timelines, and processes
• Coordinate with technicians and service team to ensure smooth workflow and timely completion
• Update customers on service progress and handle follow-ups professionally
• Ensure high customer satisfaction by delivering clear communication and attentive service
• Handle basic administrative tasks related to service documentation and records
• Support the service team in maintaining showroom and service centre standards

Requirements

• Minimum 1–2 years of experience as a Service Advisor or in a similar customer-facing automotive role (preferred)
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage)
• Customer-oriented, friendly, and professional attitude
• Basic knowledge of automotive servicing and repair processes
• Able to work in a fast‑paced environment and manage multiple customers
• Computer literate (service system experience is an advantage)
• Fresh graduates with strong interest in automotive aftersales are encouraged to apply

Why Join Us

• Work with a growing automotive brand (Chery)
• Supportive team environment and structured workflow
• Opportunities for career growth and skill development
• Exposure to modern vehicles and latest automotive technology
• Stable full‑time position in an authorized dealership

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