Service Advisor (Automotive)

MHV Autohaus; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service center in Kuala Lumpur is seeking a service professional to attend to daily service needs, handle customer inquiries, and prepare repair cost estimates. Strong customer service skills and at least 2 years of experience in the automotive industry are essential. Candidates should hold an automotive qualification and be proficient in both Bahasa Malaysia and English. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• At least 2 years of working experience in related field, preferably from the automotive industry.
• Capable of preparing repair cost estimates and providing updates to customers.
• Ability to handle customer complaints efficiently.

Responsibilities

• Attend to daily service needs and walk-in inquiries.
• Promote service and part sales through promotional activities.
• Monitor spare parts back orders for timely resolution.

Skills

Strong customer service skills

Ability to address customer concerns

Proficient in Bahasa Malaysia

Proficient in English

Ability to work independently

Ability to work collaboratively within a team

Education

Automotive / Mechanical qualification with SPM/MLVK/Diploma or equivalent

Job description

Responsibilities

Attend to daily service needs and walk-in inquiries, ensuring the highest level of response and attention.

Handle customer complaints with efficiency, aiming for high customer satisfaction levels.

Work independently to prepare repair cost estimates, follow up on work progress, and provide updates to customers.

Promote service and part sales, actively participating in service promotional activities and campaigns.

Monitor and follow up on spare parts back orders to ensure timely resolution.

Collect payments from customers in a professional and courteous manner.

Perform additional duties as assigned by your superior.

Qualifications

Possess Automotive / Mechanical qualification with SPM/MLVK/Diploma or equivalent.

At least 2 years of working experience in related field & preferably from automotive industry.

Strong customer service skills with the ability to address customer concerns effectively.

Ability to work independently and collaboratively within a team.

Proficient in both Bahasa Malaysia and English; Mandarin proficiency is an added advantage.

Notes: Add expected salary to your profile for insights

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.