Service Advisor

Transmatic Automotive; Shah Alam; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading automotive service center in Shah Alam, Malaysia, requires a skilled Service Advisor. Responsibilities include managing customer service requests, coordinating service appointments, and ensuring customer satisfaction. Candidates should possess a Diploma or equivalent and have at least 3 years of relevant experience. Ideal candidates will have strong communication skills, the ability to multitask, and be able to thrive in a fast-paced environment. Benefits include annual leave, medical insurance, and performance bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Annual Bonus

Medical Insurance

Company Trip

Performance Bonus

Staff Meal

Qualifications

• Minimum 3 years experience as a Service Advisor.
• Malaysian citizen.
• Able to work in a fast-paced workshop environment.

Responsibilities

• Handle and ensure customers' daily service requirements.
• Manage service appointment registrations.
• Provide professional customer service.
• Coordinate with Mechanics regarding job status.
• Inform customers about service progress.
• Handle customer complaints tactfully.
• Update customers on parts availability.
• Prepare service records and documentation.
• Possess basic knowledge in vehicle repair.

Skills

Good communication skills

Customer service skills

Ability to multitask

Education

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Job description

Minimum qualification: Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5 (Automotive or related field).

Prior experience as a Service Advisor with minimum 3 years experience.

Good communication and customer service skills.

Able to work in a fast-paced workshop environment and as part of a team.

Responsible, disciplined, and capable of multitasking.

Requirements

• Malaysian citizen.
• Minimum qualification: Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5 (Automotive or related field).
• Prior experience as a Service Advisor with minimum 3 years experience.
• Good communication and customer service skills.
• Able to work in a fast-paced workshop environment and as part of a team.
• Responsible, disciplined, and capable of multitasking.

Responsibilities

• Handle and ensure customers’ daily service requirements are fulfilled in accordance with company Standard Operating Procedures (SOP).
• Manage and coordinate service appointment registrations, including walk-in and scheduled bookings.
• Provide professional, friendly, and efficient customer service in line with company standards.
• Coordinate with Mechanics / Foremen regarding current job status and repair progress.
• Inform customers promptly and clearly on any delays, changes in work scope, or additional costs.
• Handle customer complaints tactfully and ensure customer satisfaction is maintained at an acceptable level.
• Proactively update customers on parts availability and repair status.
• Prepare service records, basic reports, and related service documentation.
• Possess basic knowledge and experience in vehicle repair and maintenance.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• EIS
• SOCSO
• Annual Bonus
• Medical Insurance
• Company Trip
• Performance Bonus
• Staff Meal