Service Administrator (EMEA)

Air Energy Consulting (Malaysia); Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading workforce solutions provider is seeking a Service Administrator in Kuala Lumpur, Malaysia. The role involves overseeing work orders, coordinating with service teams, and ensuring accurate billing. Candidates should have excellent customer service, communication, and organizational skills, with 2-3 years of administration experience. Proficiency in Microsoft Word and Excel is essential. The position offers hybrid working hours from 12:30 PM to 8:30 PM, fostering a diverse and inclusive work environment.

Qualifications

• 2 - 3 years of administrator experience required.
• Ability to understand and deliver to business processes.

Responsibilities

• Oversee all aspects of work order for a service department.
• Coordinate with EMEA Service Teams on customer work orders.
• Ensure billing efficiency for work completed.

Skills

Excellent customer service

Communication skills

Relationship building

Microsoft Word experience

Microsoft Excel experience

Time management

Organizational skills

Job description

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

A service administrator is responsible for overseeing all aspects of the work order for a service department. Your duties include coordinating with the EMEA Service Teams and Managers on the completion of customer work orders and ensuring the efficient billing for work completed.

Region supporting: EMEA

Working hours: 12.30 PM to 8.30 PM (Hybrid arrangements)

Key Accountabilities

• ASW
  Support service teams with the management & progression of regional ASW’s to ensure the prompt re-charging of costs incurred by Airswift
• Credit card reconciliation
  Supporting service team with the efficient and accurate reconciliation of all credit cards linked to external travel providers.
• Airswift Contract Medical Insurance
  Monthly audits of starters / leavers vs people registered for medical insurance
  Sense checking on monthly invoices from suppliers
  Ensuring BH Insurance tabs are accurate
  Support service team with Insurance Enrolment/Termination
• Right to Work / Visa Management
  Monthly audits of starters & current contractors vs their right to work.
  Ensuring BH visa tab is correct and up to date for all contractors.
• Client / Country Audits
  Supporting service team / internal QC & Audit teams with the collation and verification of documents & data required for client or country specific audits
• Ad Hoc Requests
  Support EMEA service teams on an ad hoc basis with a variety of service tasks.

Skills, Knowledge, and Experience

• Excellent customer service, communication, and relationship building skills.
• Excellent Microsoft skills, in particular Word & Excel experience.
• Very organized, adept in time management and can demonstrate structure in thinking.
• Ability to understand and deliver to business processes and needs
• At least 2 - 3 years of administrator experience.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

Be careful

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .