Senior Wedding Sales Manager (Pre-Opening) - Conrad Kuala Lumpur

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global hospitality company is seeking a Senior Wedding Sales Manager for its Conrad Kuala Lumpur location. The role focuses on promoting and selling all hotel products, maintaining customer relationships, and achieving sales targets. Candidates should have at least 3 years of hotel sales experience and strong communication skills in English and Chinese. The position requires effective teamwork and the ability to work under pressure. This is a full-time opportunity in a vibrant hospitality environment.

Qualifications

• 3 years or above hotel sales and related experience.
• Good English and Chinese reading and writing skills.
• Able to work under strong pressure.

Responsibilities

• Complete the relevant Hilton University courses promptly.
• Responsible for the promotion and sales of all products of the hotel.
• Develop sales plans and maintain customer relationships.

Skills

Hospitality

Leadership

Teamwork

Communication

Market analysis

Job description

Job Description

Senior Wedding Sales Manager (Pre-Opening) - Conrad Kuala Lumpur (HOT0C8C6)

Job Number:

HOT0C8C6

Work Locations

Conrad Kuala Lumpur
26 Jalan Sultan Ismail
Kuala Lumpur 50350

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Responsibilities

• Complete the relevant Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Experienced in Luxury Hotel Wedding Sales.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face‑to‑face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow‑up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow‑up on events occurring during the banquet or meeting.
• Handle guest feedback or complaints.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
• Coach the Sales team to always ensure that quality services and products are delivered to customers.
• Lead the Sales team to achieve departmental goals.
• Chair and attend meetings as needed.
• Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
• Conscientiously perform assigned tasks and special tasks.
• The department reserves the right to change or supplement the job description if necessary.

Qualifications & Desired Traits

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• 3 years or above hotel sales and related experience.
• Good English and Chinese reading and writing skills to meet business needs.
• Good communication, organization and presentation skills.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.
• Able to lead by example.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!