Senior Technical Support Engineer

Quectel; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global supplier of IoT modules in Kuala Lumpur is seeking an Operations and Maintenance Engineer to monitor platform performance and resolve technical issues. The ideal candidate has over 3 years of experience in networking, proficiency in Linux, and the ability to develop automation scripts. Additionally, familiarity with cloud services and containerization is preferred. This role involves emergency incident response and supports technical training within the team.

Qualifications

• 3+ years of experience as an operations and maintenance/network engineer.
• Proficient in Linux/Windows system maintenance.
• Ability to develop operation and maintenance scripts.

Responsibilities

• Conduct deep monitoring of global IoT platform performance.
• Resolve Level 2 technical incidents.
• Develop operation automation scripts to enhance operational efficiency.

Skills

Linux system maintenance

Python scripting

Ansible scripting

Cloud services (AWS/Azure/Google Cloud)

Containerization (Kubernetes)

Chinese communication skills

Education

Bachelor's degree in computer/communications or related field

Tools

Windows system maintenance

Job description

Quectel is one of the leading global suppliers of cellular IOT modules and antennas. We exist to connect devices and people to networks and services, powering digital innovation and helping to build a smarter world. Our products and services help make life more convenient, efficient, comfortable, prosperous and secure. At Quectel, we have a diversified corporate culture and aiming to provide an impressive work-oriented environment where you can strive to learn and take part in to changing the IOT world.

֞A career at Quectel means joining a unique global team, driving innovation, improving people’s lives, and helping to build a smarter world˝

Job Responsibility

• Conduct deep monitoring of global IoT platform performance (including eSIM/vSIM connectivity quality).
• Resolve Level 2 technical incidents, leading complex issue replication and diagnostics.
• Develop operation automation scripts (Python/Shell) to enhance operational efficiency.
• Assist supervisors in creating SOPs and guide support team technicians in technical operations.
• Support supervisors in delivering technical training to team members to elevate technical proficiency.
• Document troubleshooting procedures and solutions to contribute to knowledge base development.

Job Requirements

• 3+ years of experience as an operations and maintenance/network engineer, with a major in computer/communications or a related field.
• Proficient in Linux/Windows system maintenance; those with CCNP/RHCE certifications are preferred.
• Have the ability to develop operation and maintenance scripts (Python/Ansible preferred).
• Familiarity with cloud services (AWS/Azure/Google Cloud), containerization technology (Kubernetes), and load balance solutions is a plus.
• Fluent in reading and writing English technical documents, able to independently interface with domestic technical teams.
• Priority will be given to candidates with Chinese communication skills.
• Able to respond to emergency incidents at night when necessary.