Senior Technical Support Engineer

Quectel Wireless Solutions Penang Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading provider of IoT technology in Kuala Lumpur is seeking an experienced Operations and Maintenance Engineer to enhance the performance of their global IoT platform. The ideal candidate should have over 3 years of relevant experience, be proficient in Linux/Windows maintenance, and have the ability to develop automation scripts. Candidates with technical documentation experience and knowledge of cloud services are preferred. Great opportunity to contribute to cutting-edge technology and work in a dynamic environment.

Qualifications

• 3+ years of experience as an operations and maintenance/network engineer.
• Proficient in Linux/Windows system maintenance.
• Ability to develop operation and maintenance scripts.

Responsibilities

• Conduct deep monitoring of global IoT platform performance.
• Resolve Level 2 technical incidents.
• Develop operation automation scripts to enhance operational efficiency.

Skills

Operations and maintenance engineering

Python scripting

Technical documentation

Linux/Windows system maintenance

Cloud services (AWS/Azure/Google Cloud)

Containerization technology (Kubernetes)

Chinese communication skills

Education

Degree in computer/communications or related field

Tools

Ansible

Job description

Quectel is one of the leading global suppliers of cellular IoT modules and antennas. We exist to connect devices and people to networks and services, powering digital innovation and helping to build a smarter world.

Job Responsibility

• Conduct deep monitoring of global IoT platform performance (including eSIM/vSIM connectivity quality).
• Resolve Level 2 technical incidents, leading complex issue replication and diagnostics.
• Develop operation automation scripts (Python/Shell) to enhance operational efficiency.
• Assist supervisors in creating SOPs and guide support team technicians in technical operations.
• Support supervisors in delivering technical training to team members to elevate technical proficiency.
• Document troubleshooting procedures and solutions to contribute to knowledge base development.

Job Requirements

• 3+ years of experience as an operations and maintenance/network engineer, with a major in computer/communications or a related field.
• Proficient in Linux/Windows system maintenance; those with CCNP/RHCE certifications are preferred.
• Have the ability to develop operation and maintenance scripts (Python/Ansible preferred).
• Familiarity with cloud services (AWS/Azure/Google Cloud), containerization technology (Kubernetes), and load balance solutions is a plus.
• Fluent in reading and writing English technical documents, able to independently interface with domestic technical teams.
• Priority will be given to candidates with Chinese communication skills.
• Able to respond to emergency incidents at night when necessary.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What's the highest level of Cisco wireless certification that you have completed?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Have you completed a Red Hat Certified Engineer (RHCE) certification?
• How many years' experience do you have as a Technical Support Role?
• Which of the following programming languages are you experienced in?