Senior System Analyst - L3 Production Support CCO

Asia Recruit; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a Senior System Analyst specializing in L3 Production Support within Kuala Lumpur. The ideal candidate will have extensive experience in Java applications and Oracle databases, focusing on critical banking systems. Responsibilities include incident management, vendor coordination, and supporting production environments. Candidates with knowledge of Microsoft Dynamics CRM will be preferred. This role demands strong analytical skills and the ability to troubleshoot in a high-pressure 24/7 environment.

Qualifications

• 6-9 years of experience in L3 Production Support with incident management.
• Strong working knowledge of Java/J2EE applications.
• Proficient in Oracle and/or Microsoft SQL Server database troubleshooting.

Responsibilities

• Serve as the primary contact for L3 support of banking applications.
• Investigate and resolve production issues related to Java and Oracle DB.
• Collaborate with L1/L2 support and vendors for incident resolutions.

Skills

L3 Production Support

Java/J2EE applications

Oracle database troubleshooting

Batch job scheduling (Ctrl-M)

Log review and performance investigation

Patching processes

Job description

Senior System Analyst - L3 Production Support CCO

Job Summary: We are looking for a Senior System Analyst with strong expertise in L3 Production Support for Java-based applications and Oracle databases. This role will support critical banking systems under the CCO domain, requiring a deep understanding of incident management, root cause analysis, vendor coordination, and post-production support activities. Experience with Microsoft Dynamics CRM is an added advantage.

Key Responsibilities

• Serve as a primary point of contact for L3 support of banking applications within the CCO domain.
• Investigate, analyze, and resolve production issues related to Java applications and Oracle DB.
• Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions.
• Review and manage vendor fixes, verify resolution through testing, and support production implementation.
• Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI).
• Investigate and provide workarounds for Ctrl-M batch job failures and upscale recurring issues.
• Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains.
• Assist in middleware patching, OS patching, and certificate renewals.
• Ensure system compliance and performance standards are met in a 24/7 environment.

Required Skills & Experience

• 6–9 years of experience in L3 Production Support, with deep involvement in issue triage, coordination, and resolution.
• Strong working knowledge of Java/J2EE applications.
• Proficient in Oracle and/or Microsoft SQL Server database troubleshooting.
• Hands‑on experience with batch job scheduling tools like Ctrl‑M.
• Ability to review logs, investigate performance issues, and recommend solutions.
• Familiarity with patching processes and SSL certificate renewal workflows.

Good to Have

• Exposure to CRM platforms, preferably Microsoft Dynamics.
• Understanding of compliance and regulatory requirements in banking environments.