Senior Support Analyst, Information Technology M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading asset servicing firm in Putrajaya is seeking an IT support professional. The role involves managing daily IT operations, resolving technical incidents, and ensuring compliance with audit guidelines. Ideal candidates have experience in IT support and strong communication skills. This position offers opportunities for professional development while working in a dynamic environment.

Qualifications

• Experience in IT support and operations.
• Strong communication skills for user interaction.
• Ability to work on multiple assignments simultaneously.

Responsibilities

• Manage local IT daily activities as per checklist.
• Provide technical support and manage incidents.
• Ensure compliance with audit guidelines.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Selangor - Malaysia
Working Hours: 6AM – 2AM (3 Shift : 6AM – 3PM / 9AM – 6PM / 5PM – 2PM)

What will you do?

Primary Responsibilities

• Performs Local IT daily activities as per checklist accurately and timely.
• Local IT support daily activities:
  • Incident resolution escalated by IT Helpdesk
  • Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA
  • Provide technical support for Townhall, Job Fair and meeting/training rooms setup
  • Deployment and movement of physical assets
  • Asset management (inventory update, tracking etc, reconciliations)
• Ensuring the team KPI/KQI’s are met as per incident SLA
• Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
• Support DRP/BCP requirement in the organization
• Analyse and elevate issues if required to Support teams for resolutions.
• Develops and maintains technical procedures and user guides.
• Ensure appropriate communication to users on any issue arise.
• Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.
• Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software faults.
• Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines.
• Keep records of all IT assets (receiving, faulty, repairing, relocate)
• Participate into the resolution and follow up of any items identified by the Audit.

Other responsibilities:

• Will work on multiple assignments at any one time.
• Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans.
• Assist Manager and management team in any technical matters
• Acting as a backup for Manager whenever necessary.
• Management of Purchase Orders for IT equipment
• Management of IT equipment invoicing and ensuring payments are closed.