Senior Specialist in Organisation Design & Development

RHB Banking Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks a professional adept at managing teams and enhancing operational effectiveness. The ideal candidate will lead daily operations, conduct assessments to identify improvement opportunities, and develop organizational initiatives aimed at fostering a high-performing workforce. Responsibilities include ensuring compliance, enhancing service quality, and building strong relationships within the organization. Experience in organizational development and clear communication skills are essential for success in this role.

Qualifications

• Proven experience in managing teams effectively.
• Strong analytical skills for organizational assessments.
• Ability to communicate complex changes clearly.

Responsibilities

• Guide team members in daily operations.
• Conduct assessments to identify opportunities for improvement.
• Develop initiatives for organizational development.

Skills

Team leadership

Organizational analysis

Communication

Process improvement

Stakeholder engagement

Job description

• Manage and guide team members in executing daily operations effectively and efficiently, aligned with departmental goals.
• Conduct research, analysis and benchmarks to identify opportunities for improvement of organisation structures. Includes analysis of departmentalization, span-of-control, job progression & career paths of business and functional units.
• Conduct comprehensive organisational assessments to identify gaps, inefficiencies and opportunities for improvement.
• Propose the design and implement innovative organisational structures, operating models, jobs and processes to optimize performance and business agility.
• Perform job design & evaluation, job analysis and job levelling for business & functional groups throughout RHB Group to ensure all jobs are optimally sized, graded and positioned.
• Develop OD initiatives for business and functional groups to improve overall organisational health & development.
• Partake in the development and implementation of job families and job competencies to establish the base infrastructure for learning & development, promoting a highly-competent and capability-driven workforce.

Process Improvement & Execution

• Execute the process improvements to enhance team performance, operational efficiency, and service quality.
• Custodian for high-level organisation structures of the Group and its business entities, performing maintenance and updates for management reporting and submission to regulatory agencies.
• Assess and recommend solutions for changes to business and functional organisation structures.
• Write, amend, and make changes to job descriptions (JD) throughout RHB Group to effectively reflect the scope, coverage and deliverables of each job.
• Perform other duties and tasks as assigned by direct supervisor.

Risk & Policy Adherence

• Monitor compliance with policies and processes, proactively addressing issues or risks.
• Ensure audit readiness and alignment with internal compliance expectations.
• Provide day-to-day leadership, support employee growth, and ensure team engagement.
• Coordinate effectively with internal stakeholders to achieve shared outcomes.
• Build strong relationships with senior leadership and business units across the Group to ensure alignment and support for OD initiatives.
• Effectively communicate the rationale and benefits of organisational changes to all levels of the organization.