Senior Specialist, Broker Distribution Management, Corporate

QBE Insurance; Selangor; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading global insurance provider based in Malaysia is looking for a Senior Specialist, Broker Distribution Management. The role requires overseeing strategy execution and customer servicing for the Broker Market while managing P&L responsibilities. Candidates should have at least 5 years’ experience in a customer service or sales environment, strong sales techniques, and advanced knowledge of insurance sales. Attractive benefits are included, with options for flexible working arrangements.

Benefits

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Access to online learning via LinkedIn Learning

3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program

Qualifications

• 5 years’ experience within customer service/sales environment.
• Ability to deliver on agreed targets.
• Sales ability and technique.
• Customer service and relationship building skills.
• Advanced knowledge of insurance sales/business development function.
• Strong knowledge of statutory/ regulatory regime.

Responsibilities

• Responsible for strategy definition and execution for the Broker Market.
• Manage P&L responsibility for the Broker Market.
• Participate in strategic meetings to develop knowledge and best practices.
• Coordinate prospecting meetings and deliver propositions to Brokers.
• Arrange Broker engagement functions to build relationships and expand pipelines.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Service

Distribution Management

Insurance Sales

Intentional collaboration

Managing performance

Marketing

Negotiation

Performance Management (PM)

Revenue Growth

Risk Management

Stakeholder Management

Team Management

Job description

Senior Specialist, Broker Distribution Management, Corporate

Primary Details

Time Type: Full time
Worker Type: Employee
Responsible for the strategy definition, strategy execution, customer servicing and business performance of the MTP/Broker Market, including Multinational. This role has P&L responsibility for the Broker Market, which includes all associated tasks and activities for strategy, growth, business planning, performance management and people management.

Your New Role:

• Responsible for the strategy definition, strategy execution, customer servicing and business performance of the MTP/Broker Market, including Multinational.
• This role has P&L responsibility for the Broker Market, which includes all associated tasks and activities for strategy, growth, business planning, performance management, people management.
• Role requires active consultation with Asia/Country Product Heads as per Broker Strategy.
• Prepare MTP and Other Broker presentation material for monthly and quarterly strategic meetings.
• Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice.
• Co-ordinate multiline prospecting meetings (internal) and delivery of multiline propositions to Brokers.
• Arrange Broker engagement functions in order to create greater engagement, build relationships, expand pipelines and provide broker training.
• Initiate, facilitate and capitalize on change and innovations, such as new technologies and customer relationship management processes. Represent QBE’s interests, as requested, with internal and external groups, and through participation in industry forums and corporate activity.
• Key Performance Indicator: Growth & Profitability - % year-on-year GWP growth in channel, New Business Target vs. plan, GWP retention % in channel, NCOR % in channel, Average commission % in channel.

About You:

• 5 years’ experience within customer service/sales environment.
• Ability to delivery on agreed targets.
• Sales ability and technique.
• Customer service and relationship building skills.
• Advanced knowledge of insurance sales/business development function.
• Strong knowledge of statutory/ regulatory regime.

About QBE

What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well‑being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences

Your career at QBE — Let’s make it happen.

Skills

• Analytical Thinking
• Communication
• Critical Thinking
• Customer Service
• Distribution Management
• Insurance Sales
• Intentional collaboration
• Managing performance
• Marketing
• Negotiation
• Performance Management (PM)
• Revenue Growth
• Risk Management
• Stakeholder Management
• Team Management

Application Close Date: 30/01/2026 11:59 PM

How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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