Senior Solution Application Engineer

Advantech Co. Malaysia Sdn Bhd; Seberang Perai; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading industrial technology firm in Malaysia seeks a Technical Support Specialist. The ideal candidate will possess a Bachelor's Degree in Engineering and at least five years of experience in technical support and after-sales services. Responsibilities include providing sales support, maintaining customer relationships, managing projects, and ensuring customer satisfaction. Strong communication skills and knowledge of industrial protocols are necessary. Proficiency in Mandarin is an advantage.

Qualifications

• Minimum five years’ experience in technical support and after sales services.
• Understand industrial protocol, system integration, and basic wiring.
• Knowledge of SCADA system and related industrial protocols is advantageous.
• Strong creativity and analytical skills.
• Proficient in spoken and written English, Mandarin is a plus.

Responsibilities

• Provide pre and post sales services to ensure customer satisfaction.
• Maintain working relationships with customers.
• Prepare proposals and conduct solution demos.
• Manage projects, ensuring technical commitments are met.
• Support software technical aspects for Smart Manufacturing.

Skills

Technical support experience

Understanding of industrial protocol

Good communication skills

Analytical skills

Team collaboration

Education

Bachelor's Degree in Engineering (Electrical/Electronic or Mechatronic/Mechanical)

Job description

Overview

Advantech is the World’s No.1 Industrial PC manufacturer. We have been an innovator in the development and manufacturing of high-quality, high-performance computing platforms since 1983. Advantech's corporate vision is to enable an intelligent planet. We are a global leader in the fields of IoT intelligent systems and embedded platforms. To embrace the trends of IoT, big data, and artificial intelligence, Advantech promotes IoT hardware and software solutions with the Edge Intelligence WISE-PaaS core to assist business partners and clients in connecting their industrial chains. Advantech is also working with business partners to co-create business ecosystems that accelerate the goal of industrial intelligence. Our Major Customers are those System Integrators who served in the specific industrial vertical market such as Building Automation, Intelligence Traffic System, Machine Automation, Factory Automation, Environmental Monitoring System, Facility Management System, Automated Testing Equipment industry, and also those System Integrators who involved aggressively in Public Services, Telecommunication, Smart Home, Logistic Management and even Medical Healthcare Industry.

What We Value:

• Customer Partnership and Talent Invigoration
• Integrity and Certitude
• Focused Leadership

What We Believe:

Advantech believes in creating a conductive working environment that nurtures a culture that nourishes teamwork, cohesiveness and competitiveness amongst our employees. We aim to maintain a work environment that fosters personal and professional growth for all employees.

Provide pre and post sales services to ensure customer satisfactions.

Maintain good working relationship with customers by providing solutions and advice base on clients’ needs and requirement.

Prepare proposal, solution demo and follow up with customers.

Review of project specifications, schematic drawing and product selection for proposal.

Explore & develop new business opportunities.

Support software technical support for Automation/ Smart Manufacturing and Smart Cities.

Support technical issue for DFSI & customers based in Malaysia.

Project Management, dealing with internal operation for delivery date, partner negotiation, sales co-visit and ensure that sales commitment on technical point able to do.

Provide software technical support including WISE-PaaS to ASEAN region.

Qualifications

Requirements

• Candidates must possess at least a Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic), Engineering (Mechatronic/Mechanical) or equivalent.
• At least five years’ experience in technical support and after sales services.
• Understand well about industrial protocol, system integration and basic wiring knowledge.
• Knowledge in SCADA system and Industrial Protocol would be an added advantage.
• Passionate, meticulous and tech savvy.
• Enthusiastic in learning new technology and strong commitment to customer service.
• Strong creativity & clear understanding of the system’s architecture to generate solutions to cater to customer’s need.
• Analytical, self-motivated and a good team player
• Good communication and interpersonal skills
• Required language(s): English in both speaking and writing. Proficiency in Mandarin would be an added value.