Senior Service Delivery Engineer

HPE Solutions; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking an onsite technician coordinator. Responsibilities include dispatching daily tickets to onsite technicians, planning project schedules, and interviewing new technicians for job training. The ideal candidate should possess at least an SPM/Diploma in a related field and have good skills in English, Microsoft Excel, and basic mathematics. A proactive attitude and familiarity with Malaysian roads are required. Benefits include medical reimbursement and travel claims.

Benefits

Medical bill claimable

Traveling claimable

Qualifications

• Must have minimum IT Technical knowledge as background.
• Highly work independent and pro-active providing workaround to customer.
• Familiar with Malaysia road and nationwide town names.

Responsibilities

• Dispatch daily ticket to onsite technician.
• Backup resource planner.
• Project schedule planning, coordinate and sign off.
• Interview new technician and arrange job training.
• SLA ticket challenges and dispute.

Skills

Good in English (Read/Write/Speak)

Good in Email

Microsoft Excel

Strong Maths

Education

SPM/Diploma in related field

Job description

Dispatch daily ticket to onsite technician.

Dispatch daily backfill technician.

Backup resource planner.

Project schedule planning, coordinate and sign off.

Interview new technician and arrange on job training.

Remove low performance technician.

SLA ticket challenges and dispute.

Ad Hoc request monthly compilation.

Provide technical assist sales and pre-sales team.

On site visit if escalation case(s).

Background

SPM/Diploma in related field.

Good in English (Read/Write/Speak)

Good in Email, Microsoft Excel and Strong Maths.

Good work attitude and basic time management.

Must have minimum IT Technical acknowledge as background.

Highly work independent and pro‑active provide workaround to customer.

Familiar with Malaysia road and nationwide town name.

Remark

Weekly 5 working days.

Medical bill and Traveling claimable (if any).

Package and position seniority will depend past years’ experience and skillset.