Senior Sales Executive

flexHR; Butterworth; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail jewellery store in Butterworth, Malaysia is seeking a Sales Executive to engage with customers, achieve sales targets, and manage customer relationships. The ideal candidate will hold a Diploma, possess excellent communication skills in English and Bahasa Malaysia, and be eager to learn about jewellery products. This role includes the opportunity to host live selling sessions and offers various benefits including unlimited pantry food and medical leave.

Benefits

Unlimited Supply Pantry Food

Annual Leave

Medical Leave

EPF

SOCSO

Qualifications

• Effective communication in English and Bahasa Malaysia to engage diverse customers.
• Ability to learn and apply product knowledge.
• Capable of hosting live selling sessions (e.g., TikTok Live).

Responsibilities

• Achieve and exceed monthly sales targets by engaging with customers.
• Develop strong customer relationships through personalized service.
• Provide exceptional customer service and assist with purchasing decisions.
• Participate in sales training to enhance skills.

Skills

Sales-driven mindset

Excellent communication skills

Customer relationship management

Problem-solving skills

Education

Diploma in any field

Job description

Responsibilities

• Achieve and exceed monthly sales targets by proactively engaging with customers in the retail store, understanding their needs, and recommending suitable jewellery pieces.
• Develop and maintain strong customer relationships through consistent follow-up, personalized service, and proactive communication regarding new products, promotions, and events.
• Maintain a deep understanding of Masdora Jewellery's product catalogue, including gold quality, design variations, pricing, and current promotions, to effectively address customer inquiries and provide accurate information.
• Provide exceptional customer service by greeting customers warmly, actively listening to their preferences, and assisting them in making informed purchasing decisions.
• Process sales transactions accurately and efficiently, including handling cash, credit card payments, and other forms of payment, while adhering to company policies and procedures.
• Contribute to maintaining a visually appealing and organized store environment by assisting with product displays, restocking inventory, and ensuring the cleanliness of the sales floor.
• Actively participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer service skills.
• Sales-driven mindset with a good understanding of customer behavior and online shopping trends.
• Experience in live streaming, retail sales, or e-commerce is an added advantage.
• Ability to work flexible hours, including weekends and peak campaign periods.

Job Requirements

• Possess a Diploma in any field; fresh graduates are encouraged to apply for this entry-level Sales Executive position.
• Demonstrate excellent communication skills in both English and Bahasa Malaysia to effectively engage with a diverse customer base.
• Fresh graduates are welcome to apply
• Exhibit a strong aptitude for sales, with the ability to learn and apply product knowledge to meet and exceed sales targets at Masdora Jewellery.
• Cultivate and maintain strong customer relationships through exceptional customer service and proactive relationship management techniques.
• Effectively manage time and prioritize tasks to ensure efficient handling of customer inquiries, sales processes, and follow-up activities in a fast-paced retail environment.
• Apply problem-solving skills to address customer concerns and resolve issues promptly, ensuring customer satisfaction and loyalty.
• Utilize negotiation skills to effectively close sales and maximize revenue opportunities while adhering to company policies and pricing guidelines.
• Host live selling sessions (e.g., TikTok Live, Facebook Live, Shopee Live) to showcase and promote products.
• Assist in order processing, customer follow-up, and after-sales inquiries related to live sessions.

Job Benefits

• Unlimited Supply Pantry Food
• Annual Leave
• Medical Leave
• EPF
• SOCSO