Senior Retailer Insights & Customer Success Lead

NielsenIQ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global consumer intelligence company in Kuala Lumpur is looking for an Executive/Senior Executive in Retailer Customer Success. The role involves providing dedicated support to clients, delivering insightful analyses, and contributing to service excellence. Candidates should have a degree in Business or Economics, strong analytical and communication skills, and be capable of managing multiple client needs efficiently. This position offers a flexible working environment and opportunities for professional growth.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Fresh grad or up to 2-3 years of working experience in Market Research.
• Excellent written and verbal communication; English proficiency is a must.
• Aptitude for numbers and meticulous.

Responsibilities

• Be the day-to-day contact of Retailers clients.
• Deliver analyses, charts and reports to clients.
• Conduct regular reviews with Client Service and Operations teams.

Skills

Strong communication skills

Analytical thinking

Time management

Organizational skills

Customer-oriented

Education

University degree in Business, Economics or related field

Tools

MS Excel

PowerPoint

Job description

A global consumer intelligence company in Kuala Lumpur is looking for an Executive/Senior Executive in Retailer Customer Success. The role involves providing dedicated support to clients, delivering insightful analyses, and contributing to service excellence. Candidates should have a degree in Business or Economics, strong analytical and communication skills, and be capable of managing multiple client needs efficiently. This position offers a flexible working environment and opportunities for professional growth.