Senior Reservations Lead: Guest Happiness & Revenue

Marriott Hotels Resorts; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international hotel chain is seeking a dedicated Reservations Supervisor to oversee room blocks and assist in training staff. The ideal candidate has at least 2 years of experience in hospitality with supervisory roles. Responsibilities include ensuring accurate reservations, communicating company values, and maintaining high customer service standards. This full-time position in Penang, Malaysia offers an immersive environment for professional growth with a focus on excellence in hospitality.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks and reservations.
• Communicate company culture to new employees.
• Review and implement new procedures.

Skills

Communication skills

Problem-solving

Customer service

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

An international hotel chain is seeking a dedicated Reservations Supervisor to oversee room blocks and assist in training staff. The ideal candidate has at least 2 years of experience in hospitality with supervisory roles. Responsibilities include ensuring accurate reservations, communicating company values, and maintaining high customer service standards. This full-time position in Penang, Malaysia offers an immersive environment for professional growth with a focus on excellence in hospitality.